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Resolver

Free complaints website

Resolver logo
21-100 employees
  • B2B
  • Legal
  • Customer service
Ilford, UK

Company mission

Resolver works hard to champion better outcomes for everyone with fast, jargon-free issue resolution.

Led by a woman

Our take

Complaining about a product can be difficult, time-consuming and intimidating. Resolver solves this problem by making it easier to write, file and track a complaint.

Resolver was founded by a former Which? executive with extensive experience in the consumer choices space. Its easy-to-use tool helps consumers draft complaint letters, and escalates their complaint to an ombudsman or formal complaints body if needed. Resolver has worked with companies and institutions such as British Airways, Shell and RBS, and has been endorsed by Money Saving Expert, which lends it considerable credibility.

Its popularity among consumers and companies alike has allowed Resolver to become the UK's biggest consumer complaints site. Expanding their team and client base will allow the company to scale further.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Benefits

  • Pension scheme
  • Private healthcare
  • 25 days holiday per year plus bank holidays
  • Flexible hours
  • Remote working
  • Learning and development time (10% time)

Funding (2 rounds)

Mar 2017

$3.5m

EARLY VC

Oct 2016

$3.6m

EARLY VC

Total funding: $7m

Leadership

Previously worked as a Sponsorship & PR Manager at RAC, and was Managing Director of Home Products & Services at Which?