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Shackle
Hotel guest journey app
- 1-20 employees
- B2C
- B2B
- Travel
- Marketplace
- Mobile
- eCommerce
- Vauxhall, London, UK
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Company mission
To be the only hotel app you’ll ever need, from the moment you check-in to the time you check out.
Many candidates hear
back within 2 weeks
Our take
For a hotel stayer, it’s abundantly clear that customer service and care should be the utmost priority for staff, as that’s what the hotel experience is. It’s generally accepted that check-in/out is always a bit long-winded, and room mess-ups can occur on top of many other things during hotel stays. Shackle is stepping onto the scene with its “hotel app” which hopes to digitise the entire guest experience.
Some might find reducing touch points a bit of a shame given that traditional interactions with hotel staff are all part of the experience. But the advantages seem clear - the app contains features from automatic check-in/out to keyless room entry and room service options, streamlining the entire stay.
It’s clear the application and service are well made and trusted by leading hotels already. With a recent round of funding, the company wishes to continue to advance its solution and double the number of partners. Considering the app is still fairly new and being rolled out within partnered hotels, it will be interesting to hear the customer experience feedback and gauge how the company will look to scale.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Stock Options
- Company laptop
- Autonomy to organise your own working day
- Opportunity to get in on the ground floor of a fast growing startup
- Hybrid working environment
Company values
- Trust & Credibility
- Quality & Speed
- Customer First. Always
- Innovation
- Autonomy & Ownership
- Don't be an Arsehole
- Design Led
- Flat Organisation
- Collaborative
Funding (last 2 of 3 rounds)
Sep 2023
$14.7m
SERIES A
Jul 2022
$5.5m
SEED
Total funding: $20.6m
Leadership
Mark Abraham
(CEO)Started their career as a Hotel Manager Trainee NH Hotel Group. Has since been the Director of The Nth Degree Global, CEO & Founder of Black Pearl Partners and is on the Under 30s Committee at The Ned.