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ShopPop's mission is to help stores connect with their customers by building tools to send timely notifications, always relevant, never spammy.
Embedding chat applications onto online stores can help boost sales and customer engagement whether it is through real-time customer service or automated chatbots. However, communication with these tools often feels unnatural and repetitive, with users being spammed with irrelevant notifications, ultimately driving them away as prospective customers.
ShopPop develops chat applications that online store owners can embed into their website and social media profiles to boost customer engagement and sales. The service can notify customers of when a product is back in stock based on recognition of interest through social media or online stores, providing relevant notifications, discount codes, and information in a timely and organic fashion.
Whilst online chat applications and bots have been available to web developers for a long time, ShopPop has taken a unique stance within the market by developing purpose-specific chatbots that ultimately serve a similar purpose to in-person sales assistants. Furthermore, the company has recognized the frustrations many shoppers have with spammy chat applications, focussing on ensuring that their tools operate in an organic, natural, and timely manner.
Kirsty
Company Specialist at Welcome to the Jungle
Tim Heineke
(CEO)Experience as Founder of Shuffler.fm from 2008 to 2017. Owner of Zizag Ventures since 2006. Founded ShopPop as CEO in 2016.