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Skilljar
Customer training platform
- 101-200 employees
- B2B
- Enterprise
- Education
- Analytics
- Training
- SaaS
- API
- Data Analysis
- Cloud Computing
- Pioneer Square, Seattle, WA
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Company mission
To help companies transform their users into product experts and evangelists.
3% employee growth in 12 months
Our take
Customer retention is vital for business, yet it is not abnormal to have a somewhat high customer loss rate. Oftentimes, the pain points causing clients to abandon providers are entirely preventable through heightened support - this is where Skilljar comes in.
Skilljar's enterprise-grade customer learning platform provides a suite of tools for client engagement and enablement. It delivers consistent, comprehensive, and trackable customer training programs, as well as supplying actionable insights for businesses to tweak and improve their approaches towards better customer experiences.
An interesting side-effect of using Skilljar, which the company highlights, is that users become not only more likely to remain, but more likely to recommend - meaning the platform contributes not only to retention but also to higher levels of product adoption.
With significant funding at its back, and the sealed reputation as a leader in the field, Skilljar's future looks bright. Its own 2022 Customer Education Benchmarks and Trends Report displays a number of results showcasing the value it brings to clients, which should further help it to secure more customers and grow into the future.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Comprehensive Medical Coverage - Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance, and covers 50% of premiums for dependents on our insurance plans
- Flexible Time Off
- 401K Savings Plan
- Stock Options
- Employee Assistance Program
- Inclusive Culture - We are intentional about creating a culture that is fun and inclusive. Join us for Fun Committee events, trivia nights, Bingo, and more!
- Home Office Reimbursement
Company values
- Customer Focus - We start with what adds value for our customers and work backwards. We are obsessed with making our customers successful and are willing to go above and beyond to do so
- Learn and Adapt - We are always learning and raising the bar on what we do and how we do it. We share high standards, a commitment to excellence, and a passion for continuous improvement
- Ownership - We think big and make decisions as if we owned the business. As a scaling company, we value owners who can demonstrate both strategic thinking and tactical attention to detail
- Get Stuff Done - We take the initiative and get things done, rising to the challenge. When circumstances change, we adapt quickly, focus on what matters, and demonstrate resourcefulness
- Healthy Dialogue - We value environments that foster respectful and transparent communication, building trust and accountability. We make decisions by gathering information from multiple sources and reasoning through options. Once a decision is made, we move forward together
- Team Mindset - We’re all in this together, working towards the same goal. We collaborate in a way that builds trust. We work hard, connect as people, and celebrate each other’s achievements
Funding (last 2 of 4 rounds)
Oct 2020
$33m
SERIES B
Mar 2018
$16.4m
SERIES A
Total funding: $53.1m
This company has top investors
Leadership
Sandi Lin
(CEO)Former Senior Manager for Product Management on AmazonLocal for Amazon.com. Has been CEO at Skilljar since founding it in 2013.
Jason Stewart
(CTO)Spent 3 years at Amazon, ultimately as a Software Development Manager. Previously worked at Irdeto, ultimately as Principal Architect.