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SmartSurvey
Digital survey platform
- 21-100 employees
- B2B
- Enterprise
- Analytics
- Market research
- Business Intelligence
- SaaS
- Newtown, Tewkesbury, UK
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Company mission
To be a market leading data collection platform that is deeply embedded into organisations, helping them to understand the world around them, and transforming the way they make decisions through data to achieve better outcomes.
31% employee growth in 12 months
Our take
Since Smartline International launched SmartSurvey in 2010, the company has grown into the UK’s most used online survey and results analytics software for businesses.
By all accounts, the company’s timing was just about perfect, as the turn of the decade saw surveys for purposes like market research, employee satisfaction, and customer service move from paper or telephone-based to online and cloud-based.
In the years since its launch, SmartSurvey’s customers have included the British Government and the NHS, as well as huge brands like Mercedes-Benz and Harrods.
With its position at the head of the market intact, and the need for quick-to-deploy surveys and questionnaires pretty much ever-present for enterprises, SmartSurvey looks well set for the future. In fact, as companies head further towards remote working and online customer engagement, there could well be a period of fast growth ahead.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Private Health Insurance
- 25 days annual leave
- Additional 5 days Length of Service days
- Remote working
- Company Share Scheme
- Employee Assistance Programme
- Team and Company Socials
Company values
- Amazing: We work hard each day to show our customers they can trust us to store their data securely, trust us to be available to provide technical support and trust us to always provide the best solutions.
- Supportive: Whatever the issue – big or small – our customers can always reach out to us for personalised support. We’re a close-knit team, so our supportive approach is second nature.
- Professional: We understand your surveys represent you and your company – so they need to be of the highest standard. We handle your projects as if they were our own.
- Intuitive: ‘User-friendly’ is our mantra and every aspect of SmartSurvey is designed with our customers in mind. Collecting information from your audience should never be complicated.
- Flexible: We’re not set in our ways and innovation gets us excited. We love suggestions from our customers and we’ll always be able to build a package to suit your needs.
- Friendly: We are professional, but not serious. You’ll always find a friendly voice at the end of the phone to help you.
- Quality: Everything we do has to be done well. ‘That’ll do’ will never cut it with us.
Leadership
Mo Naser
(CEO, Not Founder)Has been at SmartSurvey since its launch in 2010, when they worked as a Senior Account Manager. Was promoted to SmartSurvey CEO in 2019.