Surfboard
Workforce management for customer service teams
- 1-20 employees
- B2B
- Internal tools
- Customer service
- Flexible working
- SaaS
- Data Integration
- London, UK
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Company mission
To make customer service better and improve agent satisfaction through better use of data to generate fair schedules that work for the customer and the agents.
Our take
Customer service teams often try to use antiquated methods to have employees clock in and out, or micro manage their time. Surfboard wants to rebuild trust between organisations and employees by creating a new, efficient platform for customer service teams.
The company's end-to-end solution centralises data, makes forecasts, schedules agents fairly and provides teams with tools to put development and training at the forefront of their experience. Surfboard also uses data to enable teams to hit their service targets whilst improving morale.
Whilst their focus at the moment is on improving the experience of teams, companies and customers when it comes to customer service, there is lots of scope to develop this proposition further in the future. As Surfboard develops its strategy, the product has the potential to branch out into different planning and team development tools meeting alternative company needs.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Tax-efficient EMI share options
- 25 days holiday (plus all bank holidays)
- Opportunity to take a month-long unpaid sabbatical after 2 years
- £500/yr professional development budget
- Monthly team socials
- Pension scheme
- Office snacks
Company values
- Own it
- Zero faff
- Care deeply
- Make it sparkle
Leadership
Previously Chief of Staff at Bulb where scaling customer service was a key challenge. Prior to Bulb, Natasha was a venture capitalist after starting her career at Goldman Sachs.
Diversity, Equity & Inclusion at Surfboard
Natasha Ratanshi-Stein (Founder & CEO)
- Natasha, the Founder is female & BAME. She grew up in Canada to East African parents of Indian descent.
- We're obsessed with continuous improvement and training. Our motto is happy team, happy customers which we apply to our product but we think it's just as relevant internally.
- We're building a tool that touches various personas from C-level leaders to customer service agents. We want to build a team that represents the diversity of our end users in order to build the best possible product for them. This means we care about diversity when it comes to ethnicity, gender, socioeconomic background, sexual orientation and we want to encourage different ways of thinking and a healthy atmosphere for debate and disagreement.
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Endorsements
All
Meaningful work (2)
Team energy (2)
Challenging work (1)
Open and honest communication (1)
Inspiring mission (1)
Growing fast (1)
Strong leadership (1)
Because we work on cycles, each cycle presents a new opportunity to build a new big piece of functionality. We need to make technical designs all the time and be smart on how handle scope.
Software Engineering
Challenging work
May 2022
Everyone is engaged with our mission of making work more human. Each team member is proactive, incredibly smart and humble. We also enjoy frequent team socials.
Software Engineering
Team energy
May 2022
What we're building directly impacts the lives of shift workers. We want to make their work enjoyable by making sure they can balance their personal life with their work life and that they have space to grow professionally.
Software Engineering
Meaningful work
May 2022
I love working at Surfboard because my work is challenging and meaningful; our focus on wellbeing and thoughtfulness is super motivating. Everyone who works here is very talented and passionate - it's a very exciting time and I'm ecstatic to be a part of Surfboard's growth!
People, HR, Recruitment
Meaningful work
May 2022
We have our Thursday team meeting where we showcase what we've been working on, from product demos to new customers who will be joining Surfboard. As a team, we value and encourage constant feedback; we're open and supportive and aren't afraid to fail as long as we learn from it.
People, HR, Recruitment
Open and honest communication
May 2022
The overall team at Surfboard is full of intelligent and enthusiastic individuals who are very passionate about what we're doing. Everyone is super approachable and supportive, and the leadership team demonstrate a clear direction as to where we're going as a business. Shout-out to Natasha our CEO for being an amazing leader!
People, HR, Recruitment
Strong leadership
May 2022
The team energy at Surfboard is absolutely overflowing. We have an incredibly collaborative structure of working already, but the team really do just mesh together so well. It's amazing to be surrounded by so many passionate people.
Design
Team energy
May 2022
Our mission is one of the biggest motivators for us as a team, and it's truly something that drives every single decision we make. Having a meaningful mission isn't just something that makes Surfboard different, it's what makes our product great.
Design
Inspiring mission
May 2022
We moved into our new office 5 months ago and we're already outgrowing it which is incredible. We've shown no signs of slowing down and it's been amazing to so many talented people join the team!
Design
Growing fast
May 2022
