Surfboard
Workforce management for customer service teams
- 1-20 employees
- B2B
- Internal tools
- Customer service
- Flexible working
- SaaS
- Data Integration
- London, UK
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Company mission
To make customer service better and improve agent satisfaction through better use of data to generate fair schedules that work for the customer and the agents.
Our take
Customer service teams often try to use antiquated methods to have employees clock in and out, or micro manage their time. Surfboard wants to rebuild trust between organisations and employees by creating a new, efficient platform for customer service teams.
The company's end-to-end solution centralises data, makes forecasts, schedules agents fairly and provides teams with tools to put development and training at the forefront of their experience. Surfboard also uses data to enable teams to hit their service targets whilst improving morale.
Whilst their focus at the moment is on improving the experience of teams, companies and customers when it comes to customer service, there is lots of scope to develop this proposition further in the future. As Surfboard develops its strategy, the product has the potential to branch out into different planning and team development tools meeting alternative company needs.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Tax-efficient EMI share options
- 25 days holiday (plus all bank holidays)
- Opportunity to take a month-long unpaid sabbatical after 2 years
- £500/yr professional development budget
- Monthly team socials
- Pension scheme
- Office snacks
Leadership
Previously Chief of Staff at Bulb where scaling customer service was a key challenge. Prior to Bulb, Natasha was a venture capitalist after starting her career at Goldman Sachs.