See other companies on Welcome to the Jungle
Symend
Digital engagement platform resolving customers' unpaid bills
- 201-500 employees
- Fintech
- B2B
- Artificial Intelligence
- Enterprise
- Communication
- SaaS
- Downtown Commercial, Calgary, AB
Jump to section
Company mission
Symend is on a mission to add lasting value to enterprises, by helping their customers avoid collections. They will do this by transforming the science of engagement on a global scale.
6% employee growth in 12 months
Our take
Access to credit has never been easier with the advent of new FinTechs like Buy Now Pay Later providers. However, this also means more consumers are defaulting on their bills, which is a cost for retailers, consumers, and credit providers.
Symend is helping all of these parties with a unique approach. By leveraging behavioral science insights it has developed a white-label solution that adjusts customer communications by adapting to behaviors that indicate imminent bill defaulting. In essence, this means companies can send "hyper-personalized" payment reminders and recovery messages to their customers.
This product has garnered such success that the company has enjoyed almost $140 million in funding. Despite this, the company has suffered from the economic downturn. It had to cut a quarter of its team in 2023 to tackle slower sales and redundant sectors of the workforce that its product has automated. Nevertheless, this streamlining and its injection of funding means that Symend is well-equipped to endure any more headwinds moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Social Fridays
- Employee stock options
- Flexible work environment
- Learning and development
- Competitive compensation
- 4 weeks paid vacation
- Comprehensive health plans
- RRSP/401K matching
- Awesome team events
Company values
- Lend a Hand
- Lead with Empathy
- Own your Potential
- Be Bold
- Embrace the Challenge
Funding (last 2 of 7 rounds)
Nov 2022
$40m
SERIES B
Feb 2021
$43m
SERIES B
Total funding: $148.8m
This company has top investors
Leadership
Tiffany Kaminsky
(CMO)Before launching Symend, they led a successful marketing and strategy consulting practice across a variety of industries. Also, previously held a leadership role at TinyEYE Therapy Services, an innovative leader in children’s online speech and occupational therapy services.
Hanif Joshaghani
(CEO)Their background includes 15 years of senior roles in capital markets, energy finance, business development and entrepreneurship in a broad range of industries including investment banking, energy and technology. They have raised over $150M across the four companies he has founded with several exits to date. MBA from the Rotman School of University of Toronto.