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Tethr

Customer conversation analysis

Tethr logo
21-100 employees
  • B2B
  • Artificial Intelligence
  • Customer service
  • Business Intelligence
  • Data Analysis
Hardrock Canyon, Austin, TX

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Company mission

To create a world where every company listens and every customer is heard.

-3% employee growth in 12 months

Our take

It is vital for any company to understand the wants and needs of their customers. However, surveys and reviews provide limited data and analyzing behavior such as purchase orders and responses to email campaigns can only tell a company so much. Tethr provides a conversation analytic platform which uses AI to analyze all phone communications with customers, turning unstructured conversations into data points that can be actioned to improve the customer experience and increase sales.

Conversational analysis is big business, especially as advances in AI make it easier to derive data from conversations in real time, therefore, Tethr faces competition from the likes of NICE, 8x8 and in-house offerings from Salesforce. However, Tethr stands apart with its ease of setup and use, leading to a rapid return on investment as well as an impressive 200% increase in sales conversions, and 80% reductions in QA call monitoring times.

The company has amassed a large customer base which includes businesses like City National Bank, MetTel and Etech, and has also raised a significant amount of investment. It has used this capital to expand its marketing reach as well as to double down on development of its listening platform. Going forward its challenge will be to continue to stand out in a field which is growing more and more crowded, but as long as it continues to push ahead with its product development Tethr seems likely to maintain its edge in the market.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Benefits

  • 100% remote company
  • Flexible and fast-paced work culture
  • 100% employer-paid health insurance for employees
  • Stock options
  • 401k plan with company match
  • Unlimited PTO
  • Paid parental leave
  • Professional development reimbursement

Company values

  • Start listening - As we empower companies to listen to their customers, we listen to our teammates, customers and shareholders to drive positive impact
  • Leave space for innovation - We believe that real innovation isn’t only about coming up with creative solutions to the known needs of customers, but in taking the time to define and solve their unknown needs as well
  • Be a good steward - We work to earn the trust of our customers, employees and shareholders in all decisions and actions. We earn that trust when we let all of our values lead
  • Try teamwork - We work to earn the trust of our customers, employees and shareholders in all decisions and actions. We earn that trust when we let all of our values lead
  • Make it effortless - We endeavor to make our solutions easy to use and our company easy to do business with
  • Think and act nimble - We strive to deliver value quickly and adapt to the changing needs of customers

Funding (last 2 of 4 rounds)

Dec 2021

$15m

LATE VC

Sep 2019

$15m

EARLY VC

Total funding: $51.2m

Leadership

Adam Larsen

(CTO)

Was previously Director of Enterprise Technologies at MBA Engineering and Application Development Manager for Avanade.

Ross Jones

(CFO)

Before co-founding Tethr was EVP at Bank of the Ozarks.