Trust Keith

From onboarding through to daily stand-ups and employee reviews, the Trust Keith values are made clear and reiterated on a frequent basis - they are not just talked about in the interview stage then forgotten. The team is always encouraged to give example of how they embody the values too.

Trust Keith is a company that understands people have lives outside work and ensures the team find a way to work that suits them best and maximises their productivity.

I've always felt valued at Trust Keith, if you do some great work it is always recognised. We're a very supportive team and just as our own work is recognised we always make sure others know when they've done a great job.

Yep, everyone is hard working and focused on building and growing an exceptional business with exceptional results & people. I've been in businesses before where most of the employees don't care about the work they do. More importantly than hard work, I think everyone cares about the work they contribute to this business.

We are a WFH-led business at the moment - this is supported by a good set of policies that allow employees to work flexibly at times that suit them best. No one is clock watching as you might get in some other old-school businesses - the focus is really on results.

Before working at Trust Keith, I was honestly a bit skeptical about values. I'd come from a large corporate where values where spoken about but never really believed in, or focused on by employees. At Trust Keith, Values play a huge role in the business's success and most importantly, they're actually operationalized into the business so that we think about them and action them on a day-to-day basis. For example, we assess values fit during interviews, we talk about them regularly in 1:1s & during team days, we factor them in when creating content, when running events, and even when delivering our product & service to customers. Here's a quick snapshot of what they are: https://www.trustkeith.co/about

Everyone at Trust Keith is encouraged to share what they're working on, where they're stuck, what they need help with etc. This transparency goes from top to bottom, and ensures that everyone feels part of the journey!

We're all working to make Trust Keith an exceptional business, and this means that everyone's opinion is taken on board. There's no fuss about hierarchy or anything - if you think something could be better, you're encouraged to say so, knowing that you'll 100% be listened to.

We're all adults here, and we're treated like it. As a parent, there are times when I'm less available, and this simply isn't a problem at Trust Keith. Everyone is trusted to manage their own time in a way that works for them whilst still delivering exceptional value to our customers, and this small bit of trust goes a looooong way.

Flexible working is something that Trust Keith values a lot. We have a fantastic opportunity to choose how long, where and when you work and this is supported by clear guidelines! Trust Keith creates an environment where you can have a perfect work-life balance that can improve your motivation and productivity. I can work at my most productive times of the day, such as early mornings, take longer lunch to go for a run, finish earlier (just outside of our core hours) and go to the gym, and come back to my work later in the day when I am refreshed and feel at my best productivity!

One of our values is Brave - we are willing to challenge the status quo, share an unpopular opinion, and deliver and receive honest feedback, and everyone at Trust Keith lives and breathes this value. I feel confident in giving feedback or sharing a crazy idea, knowing that everyone will listen and have a good discussion. I feel that my opinion is valued, and quite often, I can implement my idea and improve the process, knowing I am contributing to the company's growth.

As a growing start-up, we always face day-to-day challenges but nothing we cannot tackle. The team is hardworking and always goes above and beyond for customers and other team members. From jumping on unexpected calls or meetings, looking for new solutions to accommodate customers' needs to sending little personalised gifts to customers to put a smile on their faces.

I recently ended up needing to move house, and it's just not been a problem at all to fit in house viewings around work. Trust Keith trusts you to get your work done and manage your time, and being a remote company means you can really fit work around your life.

At every stage of my time here at Trust Keith I've been encouraged for my honest and open opinions. Leadership really values feedback and ideas to make things run smoothly and improve our product for our customers, no matter where in the business you sit. Suggestions are taken seriously and acted on quickly!

Your personal and professional growth is so important to Trust Keith - you are encouraged to grow in whatever way suits you, and they will create a plan with you so you can see how to get there. In my time here I've been able to open my options to different parts of the business, despite that not being the path I thought I wanted in the beginning