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Uniphore
Conversational AI & automation platform
- 501-1000 employees
- B2B
- Artificial Intelligence
- Enterprise
- Deep Tech
- Analytics
- Communication
- Customer service
- Computer Vision
- Machine Learning
- SaaS
- Automation
- Palo Alto, CA
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Company mission
To be the defining conversational AI and automation platform to realize the value of every enterprise conversation.
4% employee growth in 12 months
Our take
Uniphore builds software that helps customer support centers to automate their processes with analytics and AI-powered improvements. Traditionally, call centers have relied on human training and manual processes, an expensive route to scale, so Uniphore helps businesses in this position by driving efficiencies (and cutting costs), whilst helping those businesses to scale during spikes in demand.
Uniphore also provides an array of analytical tools, which enable businesses to drill down into their customer service operations, and better understand where they can deliver more effectively. A series of acquisitions, such as that of no-code customer experience platform Jacada, have contributed to further expanding its suite of offerings.
With the conversational AI space already worth billions and growing, Uniphore operates in a lucrative market, and the company has received good levels of funding in the past. Though not immune to the poor economic conditions of late, the recent acquisitions of Red Box and Hexagone demonstrate that Uniphore is still in a good position. Being named a leader in the 2022 Opus Conversational Intelligence Intelliview report will only help solidify its reputation as a leading force in the space.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Lunch & Learns
- Mental health support resources
- Wellness events
- Holidays and birthday time off
- Medical, Dental and Vision insurance
- Enhanced paid time off for parental leave, caregiver leave, and bereavement time
- Training and learning programs
- Employee equity
- Retirement/pension plans with company contributions in many countries
- Generous vacation days
Company values
- One Big Team – We take care of each other and trust each other. We hold each other to high standards. We debate yet we have a united front. We don’t compete. We are inclusive.
- Customer First – Innovate on behalf of the customer to make them successful. We don’t win until the customer wins. Everyone contributes to creating a “customer for life” experience.
- Innovation – Be the trendsetter, not the follower. Faster, leaner, better in everything we do.
- Collaboration – There are two ways to win – “I” and “we”. More points for doing it as a team.
- Integrity – Always do the right thing and explain rationale.
- Punch Above Our Weight – Operate with our ambitions always greater than our resources. We don’t’ say ‘no’ to opportunity because of our constraints. If you say yes how do you prioritize?
- Take Action – Move fast. Do what you say you are going to do. Think and act long-term versus solving for today.
Funding (last 2 of 8 rounds)
Feb 2022
$400m
SERIES E
Mar 2021
$140m
SERIES D
Total funding: $608.8m
This company has top investors
Leadership
Ravi Saraogi
(President (APAC))Studied Information Technology at the Jaypee University of Information Technology. Previously Project Associate at TeNet for 10 months and Member at Mobile Payment Forum of India for 14 years.
Umesh Sachdev
(CEO)Previously Board Member at RTBI (IITM's Rural Technology and Business Incubator) for 3 years and Chair (USISPF Startup Connect) at US-India Strategic Partnership Forum for 1 year.