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UserZoom
UX Insights System
- 201-500 employees
- B2B
- Design
- Customer service
- Downtown San Jose, San Jose, CA
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Company mission
To design and deliver great digital experiences.
36% employee growth in 12 months
Our take
Businesses across the board are seeing an increasing shift online, where a strong, frictionless user experience has proven a substantial key to netting an online customer base. This has made Experience Insight Management (XIM) tools, like those offered by UserZoom, more attractive than ever in helping to optimize digital experiences.
The 2007-founded company is an established market player with a strong customer base including Amazon, eBay, Facebook, and Google. This will help it stay competitive against rivals like UserVoice, Usabilla, and Qualaroo, as will its focus on refining and expanding its offerings.
Following its acquisition by Thoma Bravo and Sunstone Partners, it appears that UserZoom will be combined with UserTesting. The companies' complimentary offerings will enable an even more powerful end-to-end solution in the customer experience space, with a combined product even stronger than what UserZoom offered before.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Stock Options
- 1 Birthday holiday
- Long- Term Disability
- 10 Paid Holidays
- Health Savings Account
- Dental UZ pays 100% for employees
- Health Benefits: Medical, Dental and Vision
- 401k, with match
- Basic Life Insurance
- Vision: UZ pays 100% for employees
- Commuter Benefits
- 15 PTO days per year, on accrual basis
- 5 Sick days, available on January 1st
- Short- Term Disability
- 2 Floating Holidays, prorated dependent on hire date
- Medical: UZ pays 90% for employees
- Up to 75% for dependents
- Flexible Spending Account
Company values
- We’re always improving - What small improvements can be made today? We believe that change for the better happens with incremental gains every day. This mindset is called “Kaizen” and is how we approach continuous improvement
- We’re committed to inclusivity - At UserZoom, we’re committed to creating an inclusive workplace that embraces diversity and welcomes all employees to be their authentic selves. We know that diverse perspectives help us innovate, grow and better serve our customers, communities and ourselves
- We’re collaborative - Teamwork and collaboration are essential. We understand that each functional area has a responsibility and accountability to get their job done. We also recognize the importance of collaborating cross-functionally and being supportive as we do it
- We’re insights driven - We are the UX insights company. It’s our slogan, yes, but it’s also how we approach the betterment of our own product. We believe that decisions should be made based on research and analysis, and not on gut instinct or long-held beliefs. We drink our own champagne
- We're passionate about our customers' experience - When we focus on our users everything else will follow. We’re building a robust, yet easy-to-use product that makes our customers' lives easier. At the end of the day, we believe that what we’re doing is making an impact
Funding (last 2 of 3 rounds)
Apr 2021
$100m
GROWTH EQUITY VC
Oct 2015
$34m
SERIES A
Total funding: $135.8m
Leadership
Alfonso de la Nuez
(CVO & Board Member)They studied Business at San Jose State University before joining Dell as Online Orders Manager. They worked extensively as a consultant, co-founding XPerience Consulting in 2001.
Dan Fishback
(Co-CEO)They started out in Sales and were CEO of IBM DemandTec. They have been a Board Member of numerous companies, and currently sit on the boards of companies such as Moogsoft, Sight Machine and Teradata.
Xavier Mestres
(CTO)They studied at ESADE Business School and co-founded XPerience Consulting, acting as its Director. They have also served as UserZoom's COO and Head of Product.