Waltz

Human-to-human tech support

Waltz logo
21-100 employees
  • B2C
  • Hospitality
  • Customer service
  • Age-tech
805 3rd Ave, New York, NY

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Company mission

To make technology more accessible, one human-to-human interaction at a time.

Our take

The technology we use every day is evolving at a faster rate than ever, and older adults are having a tougher time catching up. Waltz has a tech support platform that is aimed at making technology more accessible through human-to-human interaction.

The company supports older adults with a range of technical challenges, such as organising their inboxes, protecting against scams, backing up devices, and mastering the use of technology from smartphones and tablets to fitness trackers and home security systems.

A novel concept, Waltz's goal is to empower older adults to confidently embrace technology by offering comfortable and supportive technical help sessions.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Benefits

  • Health Insurance Stipend
  • 11 Paid Company Holidays
  • Professional Development Courses & Training

Company values

  • Patience: We use our intuition and empathy to adjust our pace to suit each individual’s preferences and learning style.
  • Passion: We love technology. We'll go above and beyond to help other people understand and enjoy it too. We strive to create a tech experience that people love.
  • Politeness: We place great importance on communicating with people in accordance with their definition of ‘respectful’ and ‘courteous’.
  • Personable: Hospitality is infused throughout our company. Every customer feels their experience of Waltz is ‘just for me.’ We take the time to know people, really listen and be flexible in our approach.

Leadership

Ilaina Edison

(Co-Founder & CEO)

Previously CEO of Extend Fertility and a Senior Leader at CenterLight and VNSNY, Ilaina founded Waltz to transform how older adults interact with technology—making it more intuitive and empowering.

Debra Ellenoff

(Co-Founder & CMO)

Debra is a passionate leader whose career spans Marketing, Healthcare, and Community Service. Now she draws on her diverse background to help Waltz transform the lives of older adults.

People progressing

Noah Offenkrantz

After founding Find Your Farmer, a hyper-local grocery delivery service, Noah became Product Manager at Waltz, where his passion for prosocial startups drives efforts to improve life for older adults.

Office

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