Yumpingo
Customer experience management platform
- 21-100 employees
- Hospitality
- B2B
- Big data
- Analytics
- Business Intelligence
- SaaS
- City Centre, Birmingham, UK
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Company mission
Yumpingo's mission is to translate more happy customers into scalable growth for hospitality.
Our take
Yumpingo was launched in 2017 as a SaaS guest experience management platform, born out of the lack of a simple way for restauranteurs to understand customer sentiment data. It provides clients with up-to-date feedback from their customers, enabling restaurants around the world to offer their best possible service.
By accessing customer feedback of in-moment restaurant experiences through technology footprints, Yumpingo brings big data analytics to restaurant operations. As a result, its users can gain certainty on how to optimise customer satisfaction at a high degree of resolution: down to the location, shift, server, and dish.
With its products Yumpingo One, Yumpingo Central, Reputation Management, and Guest Experience Management, Yumpingo helps restaurants improve the guest experience and sales, receive detailed insights on customer satisfaction, and improve their online reputation, brand loyalty, and sales. Its 1-minute reviews allow clients to measure every element of customer experience in real-time, with full coverage digital engagement.
Yumpingo serves over 150 hospitality brands, including Nando's, YoSushi, Ask Italian, Turtle Bay, and John Lewis. It aims to continue its growth and further its mission of providing its clients with actionable insights across every digital touchpoint.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Great work-life balance (ask us!)
- The opportunity to work in a ‘Remote First’ organization
- Summer and Christmas Party
- 25 days holiday plus 8 days UK bank holidays 3 days travel for every quarter for team summit (depending on corona restrictions)
- Mentoring for professional growth
- Work from home monthly and annual budget
- Generous share options package
- Company laptop
- Pension scheme
- Some tasty free food and cooking experiences
- Company swag FTW!
Funding (2 rounds)
Jan 2020
$10m
SERIES A
Apr 2018
$1.3m
ANGEL
Total funding: $11.3m
Leadership
Gary Goodman
(CEO)Gary studied Law at De Montfort University and Chester before gaining extensive experience in Managing and Directorship at Wrigleys, Colgate, MemoriseThis, PriceRunner, and more. After moving into entrepreneurship, he founded Yumpingo in March 2016, and has served as CEO since.
George Wetz
(CPO / CTO)George studied at LSE and started his career in management consulting before he taught himself to code and moved into product. He built apps for ING Bank and Kaspersky Labs before starting Yumpingo.