Yumpingo
Customer experience management platform
- 21-100 employees
- Hospitality
- B2B
- Big data
- Analytics
- Business Intelligence
- SaaS
- City Centre, Birmingham, UK
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Company mission
Yumpingo's mission is to translate more happy customers into scalable growth for hospitality.
Our take
Yumpingo was launched in 2017 as a SaaS guest experience management platform, born out of the lack of a simple way for restauranteurs to understand customer sentiment data. It provides clients with up-to-date feedback from their customers, enabling restaurants around the world to offer their best possible service.
By accessing customer feedback of in-moment restaurant experiences through technology footprints, Yumpingo brings big data analytics to restaurant operations. As a result, its users can gain certainty on how to optimise customer satisfaction at a high degree of resolution: down to the location, shift, server, and dish.
With its products Yumpingo One, Yumpingo Central, Reputation Management, and Guest Experience Management, Yumpingo helps restaurants improve the guest experience and sales, receive detailed insights on customer satisfaction, and improve their online reputation, brand loyalty, and sales. Its 1-minute reviews allow clients to measure every element of customer experience in real-time, with full coverage digital engagement.
Yumpingo serves over 150 hospitality brands, including Nando's, YoSushi, Ask Italian, Turtle Bay, and John Lewis. It aims to continue its growth and further its mission of providing its clients with actionable insights across every digital touchpoint.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Great work-life balance (ask us!)
- The opportunity to work in a ‘Remote First’ organization
- Summer and Christmas Party
- 25 days holiday plus 8 days UK bank holidays 3 days travel for every quarter for team summit (depending on corona restrictions)
- Mentoring for professional growth
- Work from home monthly and annual budget
- Generous share options package
- Company laptop
- Pension scheme
- Some tasty free food and cooking experiences
- Company swag FTW!
Company values
- Be Hungry - We embrace this journey and seize opportunities with agility, commitment and courage
- Energize Others - We seek to make the most out of every interaction. Our passion to serve more happy customers is infectious
- Strive for Excellence - We deliver results that wow our clients. When there is a better way, we’ll find it
- Together We Prosper - We win when we are open and collaborate. We win as a team. We win together
- Be Yourself - We are happiest and most productive when we can be our authentic selves
Funding (2 rounds)
Jan 2020
$10m
SERIES A
Apr 2018
$1.3m
ANGEL
Total funding: $11.3m
Leadership
Gary Goodman
(CEO)Gary studied Law at De Montfort University and Chester before gaining extensive experience in Managing and Directorship at Wrigleys, Colgate, MemoriseThis, PriceRunner, and more. After moving into entrepreneurship, he founded Yumpingo in March 2016, and has served as CEO since.
George Wetz
(CPO / CTO)George studied at LSE and started his career in management consulting before he taught himself to code and moved into product. He built apps for ING Bank and Kaspersky Labs before starting Yumpingo.
People progressing
Manuel studied in Milan and Toronto before starting his career in IT and Developing. In September 2017, he left his role as Senior Software Engineer at PowerLinks Media to join Yumpingo as Chief Architect, and has served as CTO since September 2023.
Articles
Endorsements
All
Career progression (2)
Open and honest communication (2)
Innovative product (2)
Autonomy (1)
My opinions are valued (1)
Flexible working (1)
Team energy (1)
Growing fast (1)
Data-driven decisions (1)
Everyone has a seat at the table when it comes to ideas, focus and shaping our experience. From directors down every idea is heard, respected and talked out.
Sales & Account Management
My opinions are valued
Mar 2022
All departments have the same goal. With this open communication on best practices, goals and aims are discussed cross-departmentally to craft the best outcomes.
Sales & Account Management
Open and honest communication
Mar 2022
Next-Generation customer experience analytics (Insert mind-blown emoji). The product really is pushing the boundaries of making the hidden, visible for hospitality operators all over the world.
Sales & Account Management
Innovative product
Mar 2022
Joining Yumpingo was the best career decision I made, and that became very apparent in just my first week. Now over 8 months in and it only gets better! Incredibly talented team of people, a super innovative product and very exciting times ahead. Highly refreshing culture and I can't wait to see our growth over the next 12 months!
Sales & Account Management
Growing fast
Mar 2022
One of the best experiences working for Yumpingo is seeing the positive changes the product & service is making to our customers. It's truly next generation and our development team are working at an incredible speed to keep us one step ahead!
Sales & Account Management
Innovative product
Mar 2022
Team Yumpingo spreads across multiple continents and time zones yet it's one big family! The benefit of flexible and remote working allows us to communicate efficiently and come together as a whole team once a week to share all of our successes!
Sales & Account Management
Team energy
Mar 2022
As a startup in the scale phase there are ample opportunities to grow professionally in this company. I have witnessed growth amongst loyal hard working team members moving up into leadership positions within 6-12 months.
Sales & Account Management
Career progression
Mar 2022
There is a very good culture of honest communication at Yumpingo. The senior leadership team are approachable and have an open door policy. The team are encouraged to share what is working well as well as what could be improved across all areas of the business. We have weekly departmental and full team meetings where the direction of the company is discussed.
Sales & Account Management
Open and honest communication
Mar 2022
As a company that helps restaurants improve their businesses using dish level data it makes sense that data is a big driver at Yumpingo. We invest in the right platforms to help guide/steer decisions based on throughput numbers rather than gut. We believe data has the ability to unlock the potential of our company.
Sales & Account Management
Data-driven decisions
Mar 2022
Since I have joined Yumpingo, I have been having the opportunity to work on very exciting projects, growing personally and professionally. My work and initiative are valued , I am supported by my line manager and I can see my self keep growing within the company.
People, HR, Recruitment
Career progression
Mar 2022
I have lots of autonomy and flexibility in the way I work. I feel my progress is measured based on what I deliver and not on where and when I work and this has made a huge difference in my work life balance and wellbeing.
People, HR, Recruitment
Autonomy
Mar 2022
I am able to arrange my working schedule which has allowed me to enjoy my hobbies and personal life more. Also working remotely has allowed me to spend more time with my family
People, HR, Recruitment
Flexible working
Mar 2022