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Zaion
AI-powered contact centre solution
- 21-100 employees
- B2B
- Artificial Intelligence
- Customer service
- SaaS
- Automation
- Madeleine, Paris, France
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Company mission
To put the voice back at the heart of the customer experience and enhance the value of Human Capital.
Our take
Callbots are a new AI solution being championed by Zaion as an important solution for overburdened customer service teams. The technology can manage simple rote conversations that serve a similar function to using the dialpad and a recited menu - but without the chaos if things go off-script. The result is a vast reduction in call-centre manpower, substantial savings, and, in theory, all without compromising on customer service.
The in-practice efficacy of Zaion’s system received good exposure recently when it was used by the Ferrero group to help field customer complaints from a salmonella outbreak. This, in combination with being awarded France’s i-Nov award (granting the company access to government-backed support) has given Zaion a real publicity shot in the arm.
Zaion might need it. Whilst the company has netted over 2,000 worldwide customers, and manages over a million conversations each month, companies like MindTitan, Sitel, and Orange Business Services are all developing their own AI callbot solutions in direct competition. Zaion’s exclusive focus on callbots may allow them to accelerate their research into AI conversations and natural language, but they will need to move fast.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Experience in a fast-growing scale-up company (3 rounds of financing completed, including a Series A round of €9 million)
- A dynamic and stimulating work environment in a promising sector #AI
- Weekly English lessons with Vanessa
- A multicultural environment with more than 15 nationalities represented, employees from 18 to 60+ and 40% women
- Management based on trust, individual responsibility, and performance
- Great agility and room for your ideas
- Very pleasant office in the heart of the 8th district and a good atmosphere
Funding (2 rounds)
May 2021
$9.5m
SERIES A
Apr 2019
$3.2m
EARLY VC
Total funding: $12.7m
Leadership
Franz Fodéré
(Founder & President)Previously also founded Miage Conseil and Aeko.
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