parcelLab

As e-commerce becomes increasingly competitive, customer retention and service are paramount. ParcelLab is helping retailers in this endeavour by transforming the post-sales experience into a brand advantage.

• Put The Customer At The Heart Of Everything We Do | Our success is defined by the value we create for our customers. And every one of us keeps this in mind as we approach our work. We always put the customer at the center of our decisions. Because of this, we’re able to have a greater impact on our customers.
• Radical Ownership | We nurture a sense of ownership and autonomy at parcelLab. Each of us is accountable for our results, both the successes and the failures. We use both as an opportunity to make things better.
• Challenge Yourself To Get Better Every Day | As a team, we keep pushing, taking initiative, driving our curiosity. We move fast and embrace the change and any challenges that come our way. Together we help build a safe place where everyone can move fast, be challenged, grow, and thrive.
• Create Quality Results | Whatever we’re doing, we strive to make it high quality. Whether it’s our product, or our customer service, our research or our website – we work hard to ensure everything we produce is delivered to a high standard.
• Open Communication | We are open with each other. There are no hidden agendas or games to play. We say what we really think, and we deal with problems directly. This gives every Crew member the information they need to work autonomously. Everyone has everything they need to make the best decisions.
• Our Leaders Are Enablers | Our leaders focus on three things: finding the right people; defining the right strategy and supporting our Crew to do their best work. In order to achieve this, it is imperative that our leaders are available and approachable.
• Learning From Feedback | We share our learnings and try not to make the same mistake again twice. We think of feedback as a tool to help each other grow. So, feedback is frequent, direct, and transparent. This is instrumental for building trust throughout the whole team – no matter your job title.
• Equal Chances But No Entitlement | Our value and success at parcelLab is determined by the impact we make, not by our job titles. We recognize and promote Crew members who deliver outstanding results and go beyond their job description.
• We Embrace Change | We operate in a fast-paced environment that requires constant adaption. Our strategy, market, roles, and people will change over time. We are comfortable with evolving. We know this is the only way our Crew and strategy will thrive.
• Always Joy, Teamwork, And Equality | We come from diverse backgrounds. We all bring different experiences and viewpoints to the table. This is one of our greatest strengths. We want to think differently. Only then can we challenge each other and grow. But no matter what, we always treat each other with respect.

Total funding: $99.5m