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zenloop
Customer experience automation platform
- 21-100 employees
- B2B
- Enterprise
- Analytics
- Market research
- Customer service
- SaaS
- API
- Data Integration
- Automation
- Mitte, Berlin, BE
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Company mission
To enable every company in the world to keep their customers at the heart of their actions.
47% employee growth in 12 months
Our take
The customer experience (CX) management market is growing - enterprises are recognising the significance of CX solutions in improving customer loyalty, reducing customer churn rate, and strengthening brand presence, and consequently fuelling business revenues.
Zenloop's platform enables companies to collect and analyse customer feedback from various channels, and then derive tailored measures to retain customers. Its customer portfolio includes brands such as Douglas, Peek & Cloppenburg, and Tom Tailor, and its customer base tripled every year since 2019. Zenloop is continuing to expand its leadership in the DACH market, highlighting its intentions to deepen its presence in this region.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Office at the heart of Berlin Mitte, with your own fancy tech equipment (Macbook Pro, Iphone, Headset…) with the possibility to work fully or partially remotely
- Uncapped bonus
- Offsites and company events
- Extremely fast and effective onboarding process
- Weekly fitness courses and yoga classes
- Experienced founder and management team (former founder of flaconi)
- Full ownership and professional development
- Annual training budget which you can spend on growth-related topics of your interest
- International working environment with awesome colleagues
- Open and supportive culture that revolves around values we live by
Company values
- Always Getting Better
- Zenloopies Care for Each Other
- Get the Right Things Done
- Be Water and Ice - to be structured, but also flexible when needed
Funding (2 rounds)
Jun 2020
$6.5m
EARLY VC
Feb 2019
$6m
SEED
Total funding: $12.5m
Leadership
Björn Kolbmüller
(Board Member)Co-founder of zenloop and Flaconi, and an advisor and angel investor in 20+ European tech start-ups.
Paul Schwarzenholz
(Managing Director)Co-founder of zenloop and Flaconi, and an advisor and angel investor in 30+ European tech start-ups.
Lukasz Lazewski
(CTO)Experience as CTO of Brandnew IO for 3 years, and previous co-owner of LLInformatics for 10 years. Co-founded zenloop in 2016.