Customer Engagement Specialist, Conducttr

• You write and communicate clearly
• You enjoy helping people and solving problems
• You’re comfortable with digital tools and figuring things out
• You take responsibility and finish what you start
• You want to build a career in an innovation-led tech company

Desirable

• Ideal for grads who want to grow into product marketing or customer experience
• Run onboarding sessions and guided walk-throughs (Zoom)
• Write help docs, FAQs, and user-friendly guides
• Create short videos or visuals to explain key workflows
• Respond to a few support queries each day (low volume, high quality)
• Share feedback with our product and training teams
• Work closely with the Head of Customer Relations and Head of Product Development

• 1. Please include two short, honest paragraphs in your application (not AI-generated): A. What makes a great user onboarding experience? B. Tell us about a time you helped someone understand or adopt a new product, tool, or idea
• 2. First interview on Zoom (30mins)
• 3. Second interview on Zoom (30mins) if you pass the 1st interview
• 4. Assignment typical of job so you'll get to know if you like the software and we'll get to know about you based on how you approach the assignment
• 5. Job offer if we love the assignment!