Sales & Operations Supervisor, hynedale

£31.2-36k

Junior and Mid level

London

5 days a week in office (Shoreditch / Old Street)

Global hair brand with 30+ years of expertise

Be an early applicant

New company

Global hair brand with 30+ years of expertise

Beauty

Be an early applicant

New company

£31.2-36k

Junior and Mid level

London

5 days a week in office (Shoreditch / Old Street)

Beauty

Role

Who you are

Experience in operations, sales support, customer service, or order management
Experience handling end-to-end order workflows
Strong problem-solving and organisational skills
Ability to take ownership and manage issues independently

What the job involves

Customer & Order Ownership:
Take ownership of all customer orders from placement through to delivery
Ensure all customer interactions (orders, issues, returns) are handled to a high standard
Resolve escalated customer issues and ensure proper follow-through
Monitor service quality and identify improvements to customer experience
Ensure CRM and order data are accurate and complete
Sales Support & Account Coordination:
Support sales performance through structured follow-up and account tracking
Monitor repeat orders, customer activity, and sales trends
Assist in managing key accounts and ensuring consistent service delivery
Ensure communication between sales and operations is clear and aligned
Warehouse & Fulfilment Control:
Act as the control point for order fulfilment, ensuring all orders are picked, packed, and dispatched accurately and on time
Manage and monitor third-party warehouse (3PL) performance, ensuring agreed service levels are met (accuracy, timeliness, responsiveness)
Plan and prioritise order dispatch based on daily workload, sales demand, and warehouse capacity
Identify and resolve fulfilment issues (missing items, incorrect shipments, delays), ensuring root causes are addressed rather than repeated
Ensure clear and structured communication between warehouse, sales, and customer teams, with a focus on execution rather than information passing
Monitor stock availability and discrepancies, ensuring alignment between system data and warehouse records
Coordinate inbound shipments (including container arrivals), ensuring timely unloading, put-away, and stock availability
Oversee returns processing, including tracking reasons, identifying responsibility, and reducing recurring issues
Support and participate in stocktakes, ensuring discrepancies are identified, investigated, and resolved
Conduct regular performance reviews of the warehouse and drive continuous improvement in processes (picking accuracy, bin locations, workflow efficiency)
Identify operational risks in advance (e.g. delays, stock shortages, peak periods) and take proactive action to minimise impact
Operations Control & Process Improvement:
Oversee the full order-to-delivery workflow and ensure smooth daily operations
Identify bottlenecks, inefficiencies, and recurring issues
Drive improvements in order accuracy, workflow, and operational processes
Introduce structured ways of working and ensure compliance with processes
Use systems or tools (including AI where applicable) to improve efficiency
Data & Performance Monitoring:
Track key operational metrics (order volume, accuracy, delays, cancellations, repeat rate)
Identify trends, issues, and opportunities based on data
Prepare weekly operational reports for management
Support forecasting and planning based on sales and order patterns
Team Supervision & Accountability:
Supervise and guide team members (customer service / sales support)
Ensure tasks are completed correctly, on time, and to standard
Set clear expectations and improve accountability within the team
Provide feedback and support team development
Act as the link between management and execution teams

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