Software Engineer, Surfboard

£50-70k

Share options at Seed stage valuation

React

TypeScript

GCP

JavaScript

Node.js

Postgres

Heroku

Mid and Senior level

London

1-5 days a week in office (Shoreditch, London)

Workforce management for customer service teams

Job no longer available

Workforce management for customer service teams

1-20 employees

B2BInternal toolsCustomer serviceFlexible workingSaaSData Integration

Job no longer available

£50-70k

Share options at Seed stage valuation

React

TypeScript

GCP

JavaScript

Node.js

Postgres

Heroku

Mid and Senior level

London

1-5 days a week in office (Shoreditch, London)

1-20 employees

B2BInternal toolsCustomer serviceFlexible workingSaaSData Integration

Company mission

To make customer service better and improve agent satisfaction through better use of data to generate fair schedules that work for the customer and the agents.

Job

Company

Role

Who you are

You’re a product-minded engineer with at least 2 years of experience in full-stack web development with a strong focus on JavaScript-based technologies such as React and NodeJS
You are interested in joining a mission-oriented startup at the earliest possible stage where you can have incredible impact
Strong communication skills and an ability to adapt seamlessly to rapid change

Desirable

Computer Science or Software Engineering Degree

What the job involves

Be a core member of our team building our early product and platform, from inception to deployment, from frontend to backend
Contribute to best practices for our CI/CD process
Shape and embody the technical culture, shaping the team to grow in the healthiest way possible
Collaborate with cross-functional teams such as product management, and design to deliver user-focused and delightful experiences

Application process

Initial screening call with the Head of Product (15 mins)
Planning and delivery assessment with two engineers (45 mins)
Technical challenge. Review at home but code live via video call (90 mins)
Final round. Meet Natasha, our Founder and CEO (30 mins) and some other members of the wider team (30 mins).
Offer! We’ll get back to you ASAP, and set up a call to go through the details of your offer and answer any final questions you may have

Salary benchmarks

Our take

Customer service teams often try to use antiquated methods to have employees clock in and out, or micro manage their time. Surfboard wants to rebuild trust between organisations and employees by creating a new, efficient platform for customer service teams.

The company's end-to-end solution centralises data, makes forecasts, schedules agents fairly and provides teams with tools to put development and training at the forefront of their experience. Surfboard also uses data to enable teams to hit their service targets whilst improving morale.

Whilst their focus at the moment is on improving the experience of teams, companies and customers when it comes to customer service, there is lots of scope to develop this proposition further in the future. As Surfboard develops its strategy, the product has the potential to branch out into different planning and team development tools meeting alternative company needs.

Steph

Company Specialist at Welcome to the Jungle

Company

Company benefits

Tax-efficient EMI share options
25 days holiday (plus all bank holidays)
Opportunity to take a month-long unpaid sabbatical after 2 years
£500/yr professional development budget
Monthly team socials
Pension scheme
Office snacks

Company HQ

London, UK

Leadership

Natasha Ratanshi-Stein

(CEO)

Previously Chief of Staff at Bulb where scaling customer service was a key challenge. Prior to Bulb, Natasha was a venture capitalist after starting her career at Goldman Sachs.

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