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Glia

AI-based customer service platform

201-500 employees

B2B
Artificial Intelligence
Customer service
Financial Services
SaaS

Flatiron District, New York, NY

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Company mission

To help businesses reinvent how they support customers in a digital world.

Top investors

Some candidates hear
back within 2 weeks

20% employee growth in 12 months

Glassdoor (4.6)

Our take

Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.

Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.

The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.

Steph

Company Specialist at Welcome to the Jungle

Benefits

Gym & wellness support
High-Growth Environment
Lots of Office Snacks
Amazing Community
Great Healthcare and Vision

Company values

Collaborate - Stronger Together; Each one, Teach one
Challenge - Great ideas eat hierarchy for breakfast
Master - Find the “WHY”; Create the “WOW”
Persevere - Complexity presents opportunity; Everyone has stake

Funding (last 2 of 6 rounds)

Mar 2022

$45m

SERIES D

Jan 2021

$78m

SERIES C

Total funding: $152m

This company has top investors

Leadership

Justin DiPietro

(CSO)

Previously a strategy consultant at Accenture for 2 years.

Daniel Michaeli

(CEO)

Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.

Carlos Paniagua

(CTO)

Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.