Netomi
Customer service automation
- 201-500 employees
- B2B
- Artificial Intelligence
- Customer service
- SaaS
- Automation
- Hayward Park, San Mateo, CA
Jump to section
Company mission
To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.
-8% employee growth in 12 months
Our take
Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.
Netomi provides companies with a convenient, intelligent and cost effective way to facilitate the best customer interactions on email, chat and mobile. Its conversational AI system allows businesses to activate, manage and train AI to automatically resolve customer issues, operating more effectively than classic AI chatbots.
Netomi is the market leader in AI-first customer experience, and, with the value of the chatbot market rapidly increasing, it has the space to grow. The company has also seen good investment which is allowing it to increase headcount and continue scaling its operations.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Educational / professional development opportunities
- Flexible work environments
- Equity opportunities
- 401K plan
- Snacks, breakfast and a daily catered lunch
- Work from home opportunities
- Health insurance
Funding (last 2 of 4 rounds)
Nov 2021
$30m
SERIES B
Mar 2019
$10m
SERIES A
Total funding: $47.3m
This company has top investors
Leadership
Puneet Mehta
(Founder & CEO)Previously Senior VP of Engineering and Data Science at Citi, Software Engineer and Scientist at IBM TJ Watson Center and Vice President of Engineering at JPMorgan Chase.
Jobs (3)
Product
Design
Sales & Account Management