DevOps Engineer, Netomi

Salary not provided

SQL

AWS

Docker

Kubernetes

Python

Kafka

Linux

Terraform

ELK

Jenkins

Ansible

MySQL

Azure

Prometheus

Perl

Senior and Expert level

Toronto

Remote from Canada

Customer service automation

Be an early applicant

Customer service automation

201-500 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Be an early applicant

Salary not provided

SQL

AWS

Docker

Kubernetes

Python

Kafka

Linux

Terraform

ELK

Jenkins

Ansible

MySQL

Azure

Prometheus

Perl

Senior and Expert level

Toronto

Remote from Canada

201-500 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Company mission

To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.

Job

Company

Role

Who you are

The ideal candidate will have a strong background in managing Kubernetes clusters, automating deployments via Helm, and integrating CI/CD pipelines with Jenkins
2+ years of experience with cloud technologies (Kafka, ELK, Docker, Kubernetes etc)
1+ years experience with Infrastructure as Code on Ansible / Vagrant / Terraform
2+ years of experience working on AWS platform including scripting and automation
5+ years of DevOps experience and managing the entire infrastructure
Strong background in Linux
Strong programming and development skills in Perl / Python in a Linux like environment to ensure operations automation and data collection
Familiarity with SQL / MySQL
Excellent communication skills as you will be working with teams across different geographies

What the job involves

We are seeking a highly skilled DevOps Specialist with expertise in Amazon and Azure cloud with Helm charts, Jenkins, and Prometheus to support our growing infrastructure needs
This role is critical to ensuring seamless, scalable, and reliable operations for our cloud-native applications, especially as we adopt new technologies to meet evolving customer demands
Analyze and debug difficult server performance issues, identify bottlenecks and optimize product/service performance to improve user experience
Respond to service outages/incidents and ensure system uptime requirements / SLAs are met
Automate provisioning and deployment of infrastructure and services across large enterprise cloud platforms
Administer, manage and maintain cloud or hosted infrastructure and IT infrastructure
Build automated performance and test tooling to measure performance (collect metrics / monitoring) to bring end-to-end visibility and understanding to the performance of our systems/services

Our take

Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.

Netomi provides companies with a convenient, intelligent and cost effective way to facilitate the best customer interactions on email, chat and mobile. Its conversational AI system allows businesses to activate, manage and train AI to automatically resolve customer issues, operating more effectively than classic AI chatbots.

Netomi is the market leader in AI-first customer experience, and, with the value of the chatbot market rapidly increasing, it has the space to grow. The company has also seen good investment which is allowing it to increase headcount and continue scaling its operations.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 4 rounds)

Nov 2021

$30m

SERIES B

Mar 2019

$10m

SERIES A

Total funding: $47.3m

Company benefits

Flexible work environments
Educational / professional development opportunities
Equity opportunities
401K plan
Snacks, breakfast and a daily catered lunch
Work from home opportunities
Health insurance

Company HQ

Hayward Park, San Mateo, CA

Leadership

Puneet Mehta

(Founder & CEO)

Previously Senior VP of Engineering and Data Science at Citi, Software Engineer and Scientist at IBM TJ Watson Center and Vice President of Engineering at JPMorgan Chase.

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