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RouteThis
Network connectivity diagnostic and support platform
- 21-100 employees
- B2B
- Analytics
- Customer service
- Internet of Things
- SaaS
- City Commercial Core, Kitchener, ON
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Company mission
RouteThis' mission is to help ISPs and smart home brands deliver flawless WiFi connectivity to their customers.
-23% employee growth in 12 months
Our take
Seamless connectivity is the backbone of successful ISPs, Smart Home, and IoT companies, but this is difficult with so many devices and customers. Whilst good customer service and infrastructural maintenance can help, traditional diagnosis methods often require repetitive trial and error and questioning, ultimately leading to long queues, longer downtime, and lower customer satisfaction.
RouteThis provides a WiFi connection management and analytics platform, allowing ISPs and IoT companies to visualize the status of their users' connections, diagnose issues remotely, and facilitate seamless and rapid customer service to ensure reconnection. The company claims that its connectivity solutions will help attract and retain customers, fuel revenue growth, reduce employee budgets through automation, and grow market share.
Whilst remote customer service for WiFi and other networking services already exists, RouteThis stands out with its data-driven approach, augmenting the diagnoses process and identifying the source of technical problems quickly and effectively. Through this approach, the company aims to speed up migration to IoT connections by making it easier for companies to provide excellent technical support.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Everyone is Welcome - We believe diversity, inclusion, and belonging are core tenets of any society. That’s why we’ve built a workplace where everyone is welcome, and everyone has equal access to opportunity
- Health & Wellness - From dental to acupuncture, and everything in between, our benefit program covers it all—so you can build the future you want and achieve all your health and wellness goals
- We're Flexible - You know how you work. We’ll help you do that. Our flexible work environment means you have the freedom to work when and how you’re at your best
- Work and Play - Work can be fun, and we’ll make sure it is! From monthly social events to team lunches, a fully stocked office kitchen, and more, there’s never a dull moment at RouteThis
Funding (2 rounds)
Feb 2022
$17.9m
SERIES A
Apr 2018
$3.6m
SEED
Total funding: $21.5m
This company has top investors
Leadership
Jason Moore
(CEO)Researcher and Developer for Semtech from 2011 to 2012.
Articles
Jobs (2)
Sales & Account Management