Software Developer, RouteThis
Artificial Intelligence
WiFi CX platform for service providers and smart home brands
Job no longer available
WiFi CX platform for service providers and smart home brands
21-100 employees
Job no longer available
21-100 employees
Company mission
To help ISPs and smart home brands deliver flawless WiFi connectivity to their customers.
Role
Who you are
- If you've been exploring AI on your own time, hacking together side projects, or experimenting with LLMs for fun, we want to hear from you
- A recent graduate in Computer Science, Engineering, Math, or a related field—or equivalent self-driven experience
- A strong curiosity about AI and a track record of exploring it independently (e.g., side projects, hackathons, open source, coursework).Hands-on experience using LLMs or AI tools via APIs like OpenAI or HuggingFace
- Comfort with at least one modern programming language—Javascript and Python are ideal
- A collaborative, humble, and growth-oriented mindset
- Strong communication skills and a willingness to ask questions and take feedback
- Bonus: exposure to web or mobile development, cloud services (AWS, GCP), or basic statistics and data analysis
- If you’re excited by the opportunity to learn, build, and shape the future of AI-first support, apply now and show us what you’ve been working on!
What the job involves
- RouteThis is on a mission to revolutionize technical support
- We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems—before the subscriber ever needs to call
- Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building agentic qualities into our solutions
- As we pivot our platform to be AI-first, we’re looking for a new team member—someone early in their career, passionate about AI, and eager to learn by doing
- Work alongside experienced AI engineers to build real, agentic AI systems that solve WiFi and connectivity problems for millions of users
- Experiment with prompts, models, and tools to explore how LLMs can be applied to real-world support challenges
- Prototype ideas quickly and help evaluate what works—and what doesn’t
- Learn how to assess model correctness, safety, hallucination, and contextual relevance in practical applications
- Participate in code reviews, design discussions, and agile development practices
- Ask questions, contribute ideas, and grow into a developer who can ship production-grade AI features
- We use AWS (EKS, Lambda, Dynamo, RDS), AWS Connect, OpenAI, Snowflake, Node.js, Python, React, Android, and iOS. You don’t need to know it all—but you should be excited to learn and contribute
Our take
Good connectivity is the backbone of successful ISPs, Smart Home and IoT companies. Yet, with so many devices and customers, this can be hard to maintain. Traditional diagnostic methods may require trial and error, as well as repetitive questioning, leading to long queues and lower customer satisfaction.
To combat this, RouteThis provides a WiFi connection management and analytics platform. This allows companies to visualize the status of their users' connections, diagnose issues remotely, and facilitate rapid customer service and reconnection. These solutions support customer attraction and retention, enabling these companies to grow.
Whilst remote customer service for WiFi services already exists, RouteThis stands out with its data-driven approach. It continues to develop its offerings, for example with an industry-first platform for intelligent WiFi self-installs - enabling people to set up their own WiFi without a technician visit or support call.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-23% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2022
$18m
SERIES A
Apr 2018
$3.6m
SEED
Total funding: $21.6m
Company benefits
- Health & Wellness - From dental to acupuncture, and everything in between, our benefit program covers it all—so you can build the future you want and achieve all your health and wellness goals
- Everyone is Welcome - We believe diversity, inclusion, and belonging are core tenets of any society. That’s why we’ve built a workplace where everyone is welcome, and everyone has equal access to opportunity
- We're Flexible - You know how you work. We’ll help you do that. Our flexible work environment means you have the freedom to work when and how you’re at your best
- Work and Play - Work can be fun, and we’ll make sure it is! From monthly social events to team lunches, a fully stocked office kitchen, and more, there’s never a dull moment at RouteThis
Company HQ
City Commercial Core, Kitchener, ON
Leadership
Jason Moore
(Co-Founder & CEO)Researcher and Developer for Semtech from 2011 to 2012.
Salary benchmarks
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