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Superchat

Omnichannel customer communications for SMEs

Superchat logo
21-100 employees
  • B2B
  • Internal tools
  • Customer service
  • SaaS
  • API
  • Telecommunications
Mitte, Berlin, Germany

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Company mission

Superchat's mission is to digitalise communication for SMEs across Europe.

Our take

Superchat helps businesses streamline their customer communications by combining all the relevant and high-usage chat methods (Including WhatsApp, email, and SMS) into a single channel. On the one end, it means customers have a convenient and centralised selection of options, and on the other, customer service representatives can keep track of all conversations from a single hub. Superchat are focused expressly on small and medium sized enterprises, who have been especially feeling the need for productivity tools like this over recent years. Many were forced to adapt to a newly digital form of business operations, and keeping up with enterprise businesses was proving tough.

Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operate - the vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over the problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s still relatively new product should be strong.

It may play well for Superchat if they choose to further expand their operations, too - reports suggest that the future of good customer service lies in speed and efficiency, and an omnichannel communications hub is an elegant way of getting there.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Benefits

  • Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
  • Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
  • 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
  • Annual personal development budget of €500 for conferences, courses, books, career coach, etc
  • An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
  • Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes

Funding (last 2 of 3 rounds)

Jan 2022

$14.4m

EARLY VC

Jan 2021

$3m

SEED

Total funding: $17.9m

Leadership

Mika Hally

(CPO)

Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.

Yilmaz Köknar

(CEO)

Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.