Senior Backend Engineer, Superchat

Salary not provided

+ Stock options

React

AWS

TypeScript

React Native

Java

Postgres

Kotlin

Terraform

Sentry

Spring

RDS

Git

Datadog

Mid and Senior level

Berlin

More information about location

2-3 days a week in office (Prenzlauer Berg, Berlin)

Omnichannel customer communications for SMEs

Open for applications

Omnichannel customer communications for SMEs

21-100 employees

B2BInternal toolsCustomer serviceSaaSAPITelecommunications

Open for applications

Salary not provided

+ Stock options

React

AWS

TypeScript

React Native

Java

Postgres

Kotlin

Terraform

Sentry

Spring

RDS

Git

Datadog

Mid and Senior level

Berlin

More information about location

2-3 days a week in office (Prenzlauer Berg, Berlin)

21-100 employees

B2BInternal toolsCustomer serviceSaaSAPITelecommunications

Company mission

Superchat's mission is to digitalise communication for SMEs across Europe.

Job

Company

Role

Who you are

You have 3+ years of hands-on experience in backend development, preferably within the JVM ecosystem
You have experience with AWS (or other cloud providers) and Infrastructure as Code (Terraform)
You have a strong understanding of version control systems, particularly Git
You are able to plan, manage, and deliver projects independently and on time
You are professionally fluent in written and spoken English

What the job involves

You take ownership by building and delivering new features to our customers on your own
You collaborate closely with other engineers in the team
You improve the performance of our platform to enhance the user experience for our customers
You participate in discussions about the long-term architecture of Superchat
You shape internal development processes and best practices that allow the engineering team to scale over time
You bring your own ideas to the table to help shape our productWe're looking for someone who has

Our take

Superchat helps businesses streamline their customer communications by combining all the relevant and high-usage chat methods (Including WhatsApp, email, and SMS) into a single channel. On the one end, it means customers have a convenient and centralised selection of options, and on the other, customer service representatives can keep track of all conversations from a single hub. Superchat is focused expressly on small and medium-sized enterprises, who have been especially feeling the need for productivity tools like this over recent years.

Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates - the vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.

It may play well for Superchat if it chooses to further expand its operations, too - reports suggest that the future of good customer service lies in speed and efficiency, and an omnichannel communications hub is an elegant way of getting there.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.9)

Company

Funding (last 2 of 3 rounds)

Jan 2022

$15.4m

EARLY VC

Jan 2021

$3.2m

SEED

Total funding: $19.2m

Company benefits

Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
Annual personal development budget of €500 for conferences, courses, books, career coach, etc
An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes

Company HQ

Mitte, Berlin, Germany

Leadership

Mika Hally

(Co-Founder)

Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.

Yilmaz Köknar

(CEO & Co-Founder)

Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.

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