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Surfly
Co-browsing middleware provider
- 21-100 employees
- B2B
- Enterprise
- Internal tools
- Customer service
- SaaS
- Burgwallen Nieuwe Zijde, Amsterdam, Netherlands
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Company mission
Build next generation web tools that bring back the human touch in online experiences
Our take
Customer service is one of the most frustrating costs borne by insurers and banks selling complex products. Surfly helps agents deal with requests through their co-browsing software allowing them to take over a customer’s web-session.
Unlike other co-browsing and video call customer service products, Surfly allows you to co-browse the full web without needing to change or modify any code on any website or force you to a virtual browser.
The company is seeking to move beyond its strong base of insurance clients and demonstrate its technology in additional verticals that require a lot of configuration or customisation like car dealerships.
The companies biggest challenge is competing in a saturated market of sticky customer service software. Companies may be reticent to retrain agents used to their workflows on another platform.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Professional development opportunities
- MacBook and Jabra headset
- Beautiful office in city center with canal views
- Company-wide gathering and team outings
- Work with other smart, ambitious, curious, and dependable colleagues
- Standing desk and ergonomic chair
- Employee stock options: we are all owners and shareholders of our company - Surfly's success is in our hands!
- 25 holidays per year
- Foosball table at the office
- Relocation assistance
- Monthly wellness allowance
Funding (last 2 of 3 rounds)
Nov 2019
$2.3m
EARLY VC
Dec 2016
$1.1m
EARLY VC
Total funding: $3.9m
This company has top investors
Leadership
Nicholas Piël
(CEO)Earned an Msc in Artificial Intelligence from the University of Amsterdam. During their studies Nicholas worked part time as tech support which sparked the idea for Surfly.
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Software Engineering