Senior Sales Operations & Enablement Manager, eBay

• Proven experience leading transformation projects in sales operations, enablement, or business operations within a technology sales environment
• 2+ years of experience in a people manager role in sales operations, enablement, or similar function
• Proven track record of success in operational strategy, business process, trends, and data analysis to deliver against business objectives
• Experience leading training & development, including content management governance
• Build positive relationships across various teams within eBay and enjoy collaboration
• Highly results oriented with bias to action
• Process oriented with strong analytical skills
• Strong communication and presentation skills, balancing high level information with detailed analysis
• Demonstrated ability to work independently and with little direction
• History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, project costing etc
• Strong understanding in the Salesforce CRM platform functionality and standard methodologies

Desirable

• The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance
• The Sr. Sales Operations & Enablement Manager will be responsible for leading a team to drive sales productivity, robust training and enablement, global consistency of execution, and organisational change
• You and your team will be creating repeatable, scalable processes, frameworks, and playbooks, working cross-functionally to deliver on key objectives
• The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams
• You will have a strong focus on crafting a culture of operational excellence, from process improvement to documentation and end-to-end project delivery and training
• Develop and drive the long-term strategies related to optimizing onboarding and ongoing training programs, sales enablement tools, and defined best practices and processes for B2C focused revenue driving teams
• Identify optimization and automation opportunities across the end-to-end seller lifecycle and internal sales process
• As player coach, mentor and empower your team to drive engagement across sales operations and cross-functional partnerships
• Design, build & enable standard methodologies to the field and monitor them for adoption & effectiveness
• Build a robust global sales enablement strategy for training content creation and delivery, tying closely to organizational critical metrics
• Build and iterate pre and post sales playbooks and a seller support segmentation model
• Own project requirements documentation including process flows and any other assets used to collect, manage, and provide transparency into project objectives
• Own and drive projects forward; participate in user acceptance testing, crafting training documentation, and delivering training on respective initiatives
• Assist with planning, tracking, documentation and status updates for portfolio of projects