Commercial Customer Success Manager, Jasper

• We are seeking an experienced Commercial Customer Success Manager to join our growing Customer Success team
• 4+ years of experience as a Customer Success Manager, Account Manager, or similar role
• Proven track record of achieving commercial targets and goals, preferably in a SaaS setting
• Experience managing complex accounts and renewals
• You have excellent interpersonal skills with a history of building strong business relationships
• You're an influential communicator with experience presenting to small and large audiences
• You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your customers
• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team

Desirable

• In this role, you will own a book of Jasper's commercial customers, drive renewals, and ensure retention for 30-50 Commercial Accounts
• Reports to the Senior Director of Customer Success
• Work with 30-50 of our Mid-Market customers to leverage AI in their specific industries and businesses
• Serve as a customer advocate by building a strategy to manage the engagement and success of our customers
• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach high levels of satisfaction with the product
• Become a product expert: Develop best practices to share with customers, helping them best leverage Jasper's full functionality
• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding customer experiences, and directly impact the product roadmap