Director of Partner Success, Two Chairs
$158-214k
+ Equity
More information about location
In-house therapy
Job no longer available
In-house therapy
501-1000 employees
Job no longer available
$158-214k
+ Equity
More information about location
501-1000 employees
Company mission
To build a world where everyone has access to exceptional mental health care.
Role
Who you are
- Experience as the direct owner of health plan accounts and relationships
- Proven expertise in client Services and strategic partnership management: A track record of achieving high client satisfaction, partner growth, and successful payer renewals
- Exceptional relationship-building skills: Ability to foster productive relationships with partners, including executives, to drive long-term business impact and organizational goals while managing multiple partners simultaneously and balancing strategic priorities with service excellence
- Strong communication and analytical skills: Outstanding written and oral communication skills, including superior presentation abilities and the ability to create and present data analyses that drive strategic decision-making and effectively inform partners
- Operational and strategic excellence: A proven ability to prioritize and manage multiple projects while holding yourself and others accountable for deadlines and deliverables, seamlessly transitioning between day-to-day execution and managing long-term initiatives, and successfully navigating internal and external needs with creative solutions
- Adaptability and resilience in high-growth environments: A capacity to thrive in fast-paced, dynamic settings by adapting quickly to evolving priorities, maintaining a positive and proactive mindset, and bringing enthusiasm, initiative, and creativity to maximize partner success and organizational growth
- Commitment to collaboration and service orientation: A collaborative spirit and strong service mindset, focused on creating value for partners and driving shared goals and outcomes across multiple functions
- Leadership and influence: Demonstrable experience serving as the voice of our partners internally with a track record advocating for investment in the growth and satisfaction of partners and driving a sense of shared ownership of partner success across the organization
What the job involves
- The Director of Partner Success will be pivotal in building and scaling Two Chairs’ most critical payer partnerships. This high-impact role will lead our partner success strategy, combining account management, strategic planning, and relationship building to strengthen and expand our relationships with health plans
- You’ll work closely with cross-functional partners to manage and grow our payer partnerships. You’ll embed yourself in our partners’ organizations and develop a deep understanding of their strategic priorities and needs to identify new opportunities and inform our overall go-to-market strategy
- As partnerships grow and expand, you will define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team
- Develop and implement strategies to embed Two Chairs deeply into partner organizations, driving results through creative and proactive initiatives
- Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations
- Communicate regularly and proactively with our partners to identify mutual growth opportunities and deepen collaboration
- Define, own, and drive the company’s partner success objectives across all partners
- Balance the execution of day-to-day partner management with progress on long-term growth initiatives
- Expand on key partner success learnings and incorporate them into our playbook for future partner needs
- Ensure consistent and high-quality partner service by proactively addressing immediate issues and collaborating on long-term strategic solutions
- Identify opportunities to expand Two Chairs’ presence within our partners' membership and collaborate cross-functionally to evaluate their feasibility
- Lead the development of strategic roadmaps for each partner, incorporating market insights, partner priorities, and emerging opportunities that align with Two Chairs’ offerings
- Collaborate with the Strategic Payer Partnerships team on the renewal and expansion process
- Monitor industry trends to identify areas for partnership innovation and alignment proactively
- Where you’ll make an impact in the first 90 days:
- Build a deep understanding of Two Chairs’ approach, services, and value proposition
- Develop strong relationships with key stakeholders at Two Chairs and within our partners’ organizations
- Execute existing partner strategic plans and adapt them based on new needs and insights
- Lead account expansion to new service lines launched in 2026
- Where you’ll make an impact in the first year:
- Implement strategic partner roadmaps, driving measurable growth and impact
- Strengthen our relationships with each partner and build durable foundations for long-term success
- Evolve our Partner Success playbook to allow us to scale our operations to many more partners efficiently
- Expanded partner coverage and set us up for growth in our new service lines
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment is being used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company HQ
South Park, Los Angeles, CA
Leadership
Alex Katz
(Founder & CEO)Prior to founding Two Chairs in 2016, Alex spent 2 years at Palantir Technologies as an Deployment then Enterprise Lead. He also spent 2 years at McKinsey & Company as a Business Analyst.
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