Customer Success Manager, Findem
$140-155k
+ Performance-based bonuses
AI-powered talent acquisition
Job no longer available
AI-powered talent acquisition
201-500 employees
Job no longer available
$140-155k
+ Performance-based bonuses
201-500 employees
Company mission
To empower talent teams with everything they need to make informed, unbiased choices that support team growth and business success.
Role
Who you are
- Proven experience in Talent Acquisition operations, managing vendor relationships and driving engagement of tools & systems OR implementing, enabling and servicing customers on a multi-product, platform SaaS product
- 3-5 years experience in delivering large scale projects for Talent Acquisition teams (e.g. deploying new tools & systems) OR managing large, global customers through the full post-sales customer journey
- Ability to understand a customer’s executive priorities through discovery, research & assumptions
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive attitude
- Technical aptitude and the ability to understand software products and solutions
- Knowledge of CRM software and customer success management tools is a plus
- Ability to work independently and as part of a cross-functional team
- Strong organizational skills and attention to detail
What the job involves
- As a Customer Success Manager (CSM) at Findem, you’ll play a pivotal role in shaping the company's strategic trajectory by orchestrating customer-centric operational excellence
- Because we're a small startup, you will help shape the growth and operations of the CSM team
- You will devise tailored strategies to drive customer business outcomes, satisfaction and retention, collaborate cross-functionally within the organization to align products, services, and support with customer expectations
- You will proactively identify opportunities for improvement, monitor customer feedback, and guide clients towards maximizing the value of their partnership
- Account Management:
- Develop a deep understanding of each customer's business goals, challenges, and objectives
- Create and maintain customer success plans that outline clear goals, milestones, and actions to drive value for the customer
- Regularly check in with customers to assess their satisfaction, address any issues, and identify upsell or cross-sell opportunities
- Customer Onboarding:
- Guide new customers through the onboarding process, helping them set up and configure our software to meet their specific needs
- Provide training and resources to ensure customers have a smooth and efficient onboarding experience
- Product Expertise:
- Maintain a comprehensive knowledge of our software products, including new features and updates
- Proactively educate customers on best practices and recommend solutions that align with their business needs
- Customer Advocacy:
- Foster strong relationships with customers, acting as their advocate within the company
- Gather customer feedback and relay it to the product development team to influence product improvements
- Issue Resolution:
- Collaborate with the support team to resolve customer issues and ensure timely resolution of any technical problems
- Customer Communication:
- Keep customers informed about product updates, maintenance, and any relevant news
- Deliver regular progress reports and business reviews to customers
Our take
As the demand for top-tier talent rises, companies face the formidable challenge of finding the right individuals for the job. Addressing this hurdle, Findem employs AI to streamline talent acquisition.
Founded by two seasoned software engineers, Findem excels in technological innovation, using its AI to help companies navigate talent shortages and enhance employee retention. this approach has propelled the company's impressive scaling, securing substantial funding in 2022. In the dynamic landscape of AI talent acquisition, marked by a surge in startups, Findem's solid market position is evident in its enviable customer list, featuring industry giants such as Adobe and Google.
Recent announcements, such as Fast Company naming it one of the most Innovative Companies of 2025, underscore Findem's exceptional business performance, highlighted by financial growth, significant new customer acquisitions, technological advancements, and continued market expansion. This success reinforces Findem's status as a key player in the competitive landscape of AI-driven talent solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2022
$30m
SERIES B
Oct 2020
$7.3m
SERIES A
Total funding: $37.3m
Company benefits
- Health benefits: Medical, dental, and vision for you and your family. Findem offers a robust plan and covers the majority of your premiums
- 401K plan: We offer a competitive plan to help you meet your retirement goals and plan for a secure future
- Company equity: It’s important to us that everyone feels a part of what we’re building together, and equity is just one way of doing that
- Remote-first: We have offices for those who want to use them, but are remote-first, with office-free onboarding and flexible working practices
- Flexible PTO: We believe in a healthy work/life balance, and trust you to make practical decisions about when you need time off
- Parental leave: We have families of all types and welcome each new addition with generous leave for both parents
Company HQ
Centennial, Redwood City, CA
Leadership
Hariharan Kolam
(Co-Founder & CEO)Previously worked as a Software Engineer at Aster Data, and was the founder and CTO of Instart.
Raghu Venkat
(Co-Founder & CTO)Previously worked as a Software Engineer at Google, and was the founder and Chief Product Officer of Instart.
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