Associate Product Operations Manager, Yext
$94.5-157k
Digital media technology services
Be an early applicant
Digital media technology services
1001+ employees
Be an early applicant
$94.5-157k
1001+ employees
Company mission
To transform the enterprise with AI search.
Role
Who you are
- You’ll love this role if you’re passionate about helping others work effectively and enjoy the satisfaction of making a direct and meaningful impact on the team
- BA / BS degree or similar university level education
- Ideally 2+ years of experience in an operational or project management role (experience in a Product organization / SaaS company preferred)
- All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered
- An analytical mindset and proactive approach to problems: you’re always looking to understand why things work the way they do, and how they could be better
- Excellent organizational skills, including accurately maintaining schedules and balancing work streams with different deadlines
- Strong written and verbal communication skills, including interacting over multiple channels (email, IM, phone, video) with colleagues from diverse backgrounds and varying levels of seniority
- Ability to successfully deliver projects while handling input or requirements from multiple stakeholders
- Familiarity with key tools (Jira, Slack, Salesforce, GSuite, etc.) or aptitude for learning them quickly
- Interest in developing fundamental skills related to process improvement (e.g. Lean, Agile, process mapping techniques, workshop techniques)
- Understanding of SaaS Business Models: basic knowledge of how SaaS products are developed, delivered, and monetized (e.g., subscriptions, churn, customer lifecycle)
What the job involves
- Yext is seeking a motivated, collaborative Associate Product Operations Manager to join the Product Operations team
- The Product Operations team is instrumental in defining, executing, and evolving the process and efficiency behind our product development lifecycle
- As an Associate Product Operations Manager, you’ll play a key role in ensuring we accomplish the right goals at the right time, enabling product teams to deliver innovative features and value to our customers
- To achieve success, you will work very closely with partners across Product Management, Engineering, Design, Product Marketing, Customer Success, Enablement, and other cross-functional teams
- Manage the details of our day-to-day processes including roadmap planning, feature release, feature requests, and beta programs. Ensure work is on track, visible, and accurately represented in Jira
- Maintain process documentation and training materials and act as subject matter expert on key processes
- Own department calendars and deadlines, including providing appropriate visibility and reminders to task owners
- Collect and analyze feedback and performance data on our processes and systems, deliver insights on effectiveness and quality, and propose and implement process improvements where appropriate
- Own special initiatives as assigned, including coordinating product launches across multiple areas of the business, implementing software tools, and piloting new programs with the team
- Become familiar with our Documentation team in order to bolster their initiatives as needed
- Build strong relationships with cross-functional teams to conduct discovery and strengthen ways of working
- Ensure process adherence and consistency across teams, monitoring and reinforcing the use of established processes across the Product org
- Manage vendor and tooling relationships and identify opportunities for expansion or improvement
- Establish key operational metrics and dashboards, defining and tracking metrics related to product development velocity, release frequency, process efficiency, and tool adoption
Our take
Yext seeks to bridge the gap between the online and physical worlds for clients, including FedEx and Citibank, by providing a means of updating company information like store hours, across a multitude of secondary sites.
Yext's view is that the way people use the internet is moving more and more towards people wanting to get answers to questions with as little friction as possible. The company is building a suite of technological solutions to help companies serve up answers to people's questions more easily.
Yext has remained focused on updates and advancements to progress its features, such as the 2023 launch of its conversational AI - Yext Chat - fueling the company's emphasis on building and managing its customer and employee search experiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2016
$0.5m
LATE VC
Jun 2014
$50.3m
SERIES F
Total funding: $118.3m
Company benefits
- Comprehensive Benefits Programme
- Work From Anywhere
- Stay Informed
- Invested in Your Wellbeing
- Go Beyond Work-Life Balance
- Upward Mobility
Company HQ
Chelsea, New York, NY
Leadership
Brian Distelburger
(Co-Founder)Has served the company in a variety of Executive roles, including President & COO and CRO. Former Director at Traffix and COO at Consumer Digital.
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