Solution Architect, Taktile

• If you are passionate about cutting-edge technology, have experience in Python, Rest APIs, JavaScript and frontend development (e.g. leveraging Retool), and you enjoy collaborating with a dynamic team that encourages your growth and values your input, we want to hear from you
• You have a genuine interest in understanding our customers' and prospects' businesses, and you thrive on helping them overcome challenges
• You excel at planning and managing project scope, expectations, and timelines, ensuring that all stakeholders are aligned
• You embrace a mindset of continuous learning, demonstrating a willingness to acquire new skills and methodologies while integrating best practices into our operations
• You excel in working with peers across various departments - including Sales, Solution Engineering, Product, Engineering, and Customer Success - fostering a spirit of teamwork
• You are always on the lookout for innovative ways to engage with customers and prospects, ensuring that you stand out in a competitive landscape
• You possess a solid understanding of REST APIs, including design, integration, and authentication. Additionally, you have strong knowledge of Python, JavaScript and SQL. Familiarity with Retool and a proven track record of developing frontend applications is highly desirable. You have experience with at least one of the major cloud platforms (AWS, Azure, GCP)
• You are a solution-oriented professional that enjoys deep technical discussions as much as transferring your technical knowledge into understandable terms to a broader audience
• You have outstanding written and spoken English skills, enabling you to convey complex ideas clearly and effectively

Desirable

• We are looking for a Solution Architect with a track record of designing both sophisticated backend and frontend solutions for Enterprise customers to join the Taktile team on the journey of onboarding our customers, supporting them in maximizing their success with Taktile products, and ensuring they derive value from Taktile quickly and continuously!
• In this role, you will work closely with customers to understand their needs, provide them with tailored solutions, and empower them to leverage our platform efficiently.
• Collaborate with diverse customer teams, including domain experts, product managers, engineers, data scientists, and data engineers to design and develop customer-specific applications on top of the Taktile platform to support their specific requirements, such as specific case management solutions
• In collaboration with the Taktile Sales and Solutions team, you will support pilot projects during the late-stage sales cycle. Your focus will be on creating custom applications and demo templates that showcase our capabilities and address any technical concerns from customers
• Develop reusable templates and applications that can be leveraged by customers to streamline their adoption and use of the Taktile platform. This is a key to enhance overall service delivery and ensure a consistent customer experience
• Collaborate with product management to translate insights from customer interactions into actionable product improvements