Sales Engineer, Assembled
$150-200k
OTE
$120-160k
BASE
+ Stock Options
Customer support workforce management platform
Job no longer available
Customer support workforce management platform
101-200 employees
Job no longer available
$150-200k
OTE
$120-160k
BASE
+ Stock Options
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS
- Strong technical background; comfort with APIs, cloud services (especially AWS), integrations, and web technologies
- Demonstrated ability to thrive independently in fast-paced, ambiguous environments
- Proven track record of closing complex technical deals and consistently achieving sales targets
- Exceptional communication skills, able to simplify and effectively present complex concepts to both technical stakeholders and executive buyers
Desirable
- Direct experience in workforce management, contact center operations, or customer support technologies
- Hands-on coding ability—we love scrappy problem-solvers who can prototype solutions quickly
- Startup or high-growth company experience, comfortable wearing multiple hats and rapidly adapting to change
What the job involves
- We're seeking a scrappy Solutions Engineer to help us capture the massive opportunity emerging in support operations
- This is an early-stage team role offering significant autonomy and outsized impact
- You'll play a crucial part in shaping how we position and sell Assembled's cutting-edge platform, which powers seamless omnichannel customer experiences
- This isn't your typical SE role—you'll be building the playbook as you execute it, influencing strategy and owning the technical aspects of high-stakes deals across all market segments
- Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform
- Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges
- Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness
- Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership
- Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization
- Consistently achieve ambitious quarterly targets in a dynamic, high-growth environment
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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