Customer Experience Advocate, Postscript

Salary not provided

Hourly compensation range of USD $26-$33 plus equity

Zendesk

Intercom

JIRA

Zoom

Mid and Senior level

Remote from Canada, US

More information about location

SMS marketing platform for eCommerce companies

Job no longer available

SMS marketing platform for eCommerce companies

201-500 employees

B2BMarketingCommunicationSaaSAdvertisingeCommerce

Job no longer available

Salary not provided

Hourly compensation range of USD $26-$33 plus equity

Zendesk

Intercom

JIRA

Zoom

Mid and Senior level

Remote from Canada, US

More information about location

201-500 employees

B2BMarketingCommunicationSaaSAdvertisingeCommerce

Company mission

To make SMS the #1 Revenue Channel for Merchants.

Job

Company

Role

Who you are

3+ years experience as a customer support specialist or a similar customer success role
Ability to work in East Coast hours
Demonstrated understanding of technical products and a technical support process
SaaS experience (ideally at a startup and/or hypergrowth company)
Experience with e-commerce or marketing technology (SMS platforms or Twilio is a plus)
Experience using helpdesk software and remote support tools (Zendesk, Intercom, and JIRA are a plus)
Excellent communication and problem-solving skills, including excellent grammar
Strong comfort with multitasking and managing competing priorities
Experience in a remote-first role, including comfort on Zoom calls

What the job involves

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers
You will play a critically important role in representing our company and product, and helping customers unlock the highest value from SMS marketing through Postscript
You will troubleshoot issues, recommend solutions, and guide users through features and functionalities
You will primarily do so via chat and email through our support platform, Zendesk
‘Customer-first’ is a company value, and you keep us honest in making sure that this is ALWAYS the case!
Respond to customer, prospect, and partner needs quickly and effectively via chat and email
Develop and maintain expert-level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
Be incredibly solutions-oriented and create “wow moments”
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Follow up with customers to ensure their technical issues are resolved as needed
Proactively inform customers about new features and functionalities in relevant interactions
Consistently embody the Postscript brand in all customer interactions

Our take

SMS marketing can be an extremely effective tool for eCommerce businesses, but it can often be invasive and irritating to consumers. Postscript solves this problem by offering personalized and optimized SMS advertising.

SMS marketing is nothing new, but Postscript has set itself apart by maintaining a laser-sharp focus on Shopify stores. As a result, the company has tapped into a previously underserved market that has seen rapid, continuous growth in recent years.

As eCommerce sales via SMS continue to rise in the US, Postscript is well-positioned to lead the market, helping more merchants develop personalized, effective communication strategies that drive customer loyalty and revenue.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

21% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 4 rounds)

Jun 2022

$65m

SERIES C

Mar 2021

$35m

SERIES B

Total funding: $104.7m

Company benefits

Work from home (or anywhere!)
Full team off-sites in cool places
Growth is encouraged, with lots of direct feedback
We have fun and celebrate wins
Culture of transparency and trust
Flexible vacation
Medical, dental, and vision insurance
Equity grants
And more..

Company HQ

South Scottsdale, Scottsdale, AZ

Leadership

Adam Turner

(Co-Founder & CEO)

Previously worked in Business Intelligence at Bitium. They also co-founded Wilbits where they worked in Product and Engineering, as well at serving as a Product Manager at StackCommerce before co-founding Postscript.

Colin Turner

(Co-Founder & COO)

Previously co-founded Wiblits. They also worked at Verimatrix for over 5 years in multiple roles, including Project Manager.

Alex Beller

(Co-Founder)

Previously the Director of Business Development at StockCommerce.

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