Customer Engagement Specialist, Paper

• We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape
• Must live within a reasonable commuting distance of a major airport to support travel requirements
• Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution
• Proven ability to facilitate engaging, effective training sessions for educators or adult learners
• Strong organizational skills with the ability to manage multiple priorities during live implementations
• Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students
• Has 1-2 years of experience in a customer-facing role, preferably in education
• Has working knowledge of K-12 education industry
• Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
• A self-starter who loves a challenge and a strong team player who loves to collaborate
• This role will support multiple school districts across the region. These individuals must have their own transportation and a valid driver’s license as this role requires considerable travel. Travel territory will be dependent on business needs
• Approximately 70% of the role requires travel to district sites to support in-person program implementation. Travel includes transportation via car and/or flights
• If you’re energized by challenges, inspired by impact, and ready to help lead a high-growth business through its next phase, we’d love to meet you

Desirable

• Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have access to academic support and high-impact tutoring
• As a contracted Customer Experience Team member, you will lead trainings and provide hands-on support to districts implementing Paper’s GROW high-impact tutoring program, helping maximize student participation and academic success
• Lead the in-person implementation of Paper’s GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported
• Facilitate in-person or virtual enablement training that educate teachers and administrators about Paper and/or GROW implementation at the classroom and site level
• Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources
• Help expand our grassroots approach to high-impact tutoring and district-wide engagement
• This is a part-time, contractor opportunity until December 31, 2026
• You will:
• Be joining a remote-first company with a collaborative, mission-driven culture working together to write the next chapter of Paper!
• Have opportunities to connect in person throughout the year, even while working remotely day-to-day
• Be part of an exciting new era of growth, with fresh leadership, a bold product vision, and a redefined charter
• Thrive in a fast-moving, build-from-scratch environment where agility and critical thinking guide decisions, collaboration is built on trust and healthy challenge, and every team member takes ownership to deliver real customer impact and grow every day