AI Deployment Engineer, Zoom
$65.4-158.7k
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
$65.4-158.7k
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- 5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles
- Demonstrate the ability to guide customer discussions, identify business requirements, and present strategic recommendations effectively
- Collaborate with technical teams to direct solution design or implementation effectively
- Translate business challenges into automation or AI applications effectively
- Possess experience in professional services or consulting with a focus on direct customer delivery
What the job involves
- The AI Forward Deployment Engineer is a customer-focused role within Zoom Professional Services. This position collaborates with clients to identify business needs, workflows, challenges, and goals, translating them into AI-driven use cases and designs
- Responsibilities include leading discovery, strategizing solutions, and implementing scalable AI solutions using Zoom’s AI products. Tasks involve defining use cases, designing conversational experiences to enhance customer journeys, and executing solutions
- The role combines consulting, conversational design, and solution testing, requiring expertise in AI and automation for customer experience and contact centers
- With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions
- These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure
- The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance
- Conducting discovery workshops to understand customer operations, service workflows, challenges, and business objectives
- Identifying and validating AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable outcomes
- Translating business goals into clear, measurable AI use cases and Virtual Agent strategies
- Designing conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements
- Creating phased implementation roadmaps aligned with Zoom CX portfolio capabilities
- Building and configure AI solutions within the customer's Zoom platform
- Guiding customers through testing, UAT, optimization, and go-live processes and collaborating with Sales, SCs, Product, and delivery teams to ensure end-to-end success
- Contributing to internal knowledge assets and stay current with AI, CX, and contact center industry trends
Application process
- End Date: June 3, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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