Director of Business Operations, Expedia Group
Vrbo
$297-315k
OTE
$185.5-275.5k
BASE
Salary dependent on location
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
$297-315k
OTE
$185.5-275.5k
BASE
Salary dependent on location
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Education: Bachelor’s degree in Business Administration. MBA or advanced degree preferred
- Minimum of 10 years of experience in operational or program management roles, or experience managing/consulting for businesses with complex multi-functional dependencies
- Experience in ecommerce, marketplace travel or hospitality industry is desirable
- Strong leadership and team management skills
- Excellent analytical and problem-solving abilities
- Strong communication and interpersonal skills
- Ability to work collaboratively across departments and with senior leadership
- Proven track record of driving sales growth and operational efficiency in the travel sector
- Experience managing promotional calendars and executing travel-related marketing campaigns desirable
- Proven ability to enhance customer satisfaction and manage NPS metrics
- Experience in operationalizing business initiatives and managing cross-functional projects in a consumer-facing industry; travel preferred
What the job involves
- The Director of Business Operations at Vrbo will lead strategic initiatives that span multiple products, focusing on enhancing the experience for Vrbo travelers and driving business impact
- This role is pivotal in developing and implementing operational plans to optimize revenue growth and efficiency, managing cross-functional dependencies, and ensuring alignment to shared objectives
- The Director will also establish frameworks to prioritize initiatives that elevate Vrbo's quality of service
- Reporting directly to and supporting the General Manager of Vrbo, this position will oversee and track critical workstreams across the Vrbo organization
- Operationalizing Business Initiatives: Lead the operationalization of key business initiatives by translating strategic goals into actionable plans. Oversee the implementation of new business initiatives and cross-functional projects for Vrbo
- Traveler Satisfaction: Monitor customer satisfaction data pre- and post-booking, identify key insights, and partner with functional areas to define and execute initiatives for improvement. Build strategies and plans that enable quality to become a point of differentiation for Vrbo
- Host Quality: Assess host and property manager satisfaction and champion initiatives that lead to the development of enabling tools and service for hosts that improve quality across the platform
- Merchandising: Will lead cross-LOB merchandising coordination efforts to ensure retail promotions on Vrbo are coordinated across sourcing, marketing, creative and our consumer communication channels. Will also influence key tooling, processes and levers needed to drive agility in overall merchandising (e.g., Vrbo home page business ownership)
- Consolidated program reporting: Support General Manager in consolidating progress, gaps, roadblocks and metrics across all Vrbo initiatives
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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