Customer Experience Team Member, Bilt Rewards
Off Hours
$65-75k
Offers equity and annual performance bonus
More information about location
Loyalty program for property renters
Job no longer available
Loyalty program for property renters
101-200 employees
Job no longer available
$65-75k
Offers equity and annual performance bonus
More information about location
101-200 employees
Company mission
To give young people a way to earn rewards on their rent payments, and to help them on the path toward homeownership
Role
Who you are
- 2-4 years of professional experience in a support or operations-type role
- Extremely organized with strong written and verbal skills
- A team player who’s able to learn new platforms quickly and is patient and adaptable in a fast-paced environment
- Driven to take on new responsibilities, with an ability to stay focused on assigned tasks
- Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected
- Ability to deal with extremely confidential and sensitive information
- BONUS POINTS: Zendesk experience (admin preferred) and Rewards knowledge
What the job involves
- As a Customer Experience Team Member, you will be the first line of engagement with our members
- Within this role, we will provide training to ensure you are thoroughly knowledgeable about our product
- This will enable you to offer our members exceptional support, addressing their needs with care and resolving any issues they encounter
- Provide comprehensive payment, loyalty, and general inquiry support to our members within the Bilt Rewards platform
- Triage incoming tickets, identify emerging trends, and forward them to relevant internal departments for resolution
- Document necessary information and escalate ongoing patterns internally
- Collaborate closely with internal teams and our BPO team to address and resolve member issues effectively
- Develop a deep understanding of our products, features, and services to provide accurate and helpful information
- Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
- Stay organized and patient while understanding the specifics of each member's needs and the unique nuances of each partner's business operations
- Adapt to diverse business models and tailor your support to meet individual member needs
- Provide exceptional customer service, even when handling complex inquiries
Our take
Millions of Americans participate in credit card programs that enable them to earn points from everyday spending. Bilt is a loyalty program that enables renters to earn points from what is typically their largest monthly outgoing: rent.
Landlords have long been unwilling to accept payment by credit card due to the high fees involved, an issue Bilt is tackling head-on. Within a few months of launching in mid-2021, Bilt was serving more than 2 million rental units. Whilst focusing on rent payments in the beginning, Bilt hopes to morph into an end-to-end service for renters looking to buy a home, which could eventually involve becoming a mortgage provider.
Bilt is targeting a lucrative market of 109 million renters in the US alone, with 4 million rental units using its platform. The company has secured impressive funding of more than $200 million led by General Catalyst Partners, which it is using to expand its Rewards Alliance programme - a partnership of multifamily, single family and student housing operators - alongside the local merchant focused Neighborhood Rewards program.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$150m
LATE VC
Jan 2024
$200m
LATE VC
Total funding: $563.3m
Company benefits
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive
- UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for yourself as often as you need it
- Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt
- Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week
Company HQ
NoHo, New York, NY
Leadership
Ankur Jain
(CEO)Serial entrepreneur and current Founder & CEO of Kairos, a venture studio. Also founded Humin which they sold to Tinder in 2016, and Bilt (as part of Kairos).
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