Account Manager, Retool

• Experience selling to mid-market companies (251-2,500 employees). You know how these organizations think and buy
• A track record of consistently hitting quota through both renewals and expansion
• The ability to run discovery calls that uncover real needs and turn them into pipeline
• Strong organizational skills to juggle multiple accounts without dropping the ball
• Clear, compelling communication (written and verbal) that builds trust
• Comfort positioning value, negotiating terms, and closing deals consultatively
• The ideal candidate is quota-driven but knows the best outcomes come from genuine partnership and solving real problems

Desirable

• We're looking for an account manager who gets that our customers' success drives our growth
• You'll own the relationship with your clients, working alongside sales engineering to deeply understand their needs, identify the right solutions, and help them unlock more value from Retool
• You'll close renewals and expansion deals by being a trusted advisor, not just a vendor
• Drive expansion revenue by identifying opportunities where Retool can solve more problems for your customers
• Own renewals by proving ongoing value well before contract time
• Build pipeline through product conversations, use case exploration, and event follow-ups that actually matter to customers
• Get curious about your customers' businesses to understand their goals, challenges, and workflows so you can recommend the right solutions
• Run tight sales processes with consistent methodology to deliver accurate forecasts and hit your numbers
• Champion your accounts internally by sharing usage insights, customer wins, and strategic recommendations during business reviews
• Spot risks early and own them through resolution because if something's off, you're on it
• Communicate clearly and follow through reliably so your customers never wonder where things stand
• You'll partner closely with sales engineers to design solutions, technical account managers to ensure smooth implementation, account executives to tackle strategic accounts, and deal desk and legal to get deals across the finish line
• This role thrives on collaboration because your success depends on building great relationships internally and externally