Senior Technical Support Engineer, Qlik
AI powered data integration, quality, & analytics solutions
Open for applications
AI powered data integration, quality, & analytics solutions
1001+ employees
Open for applications
1001+ employees
Company mission
To be the best at enabling our customers to use data, analytics, and AI to create value by solving their and the world's greatest challenges.
Role
Who you are
- Technical Expertise: 7+ years of experience in three or more areas, including JAVA, Linux, Databases (SQL/Oracle/MySQL), ETL, Big Data, and system diagnostics
- JAVA Proficiency: Debugging JAVA/JVM issues, Java Heap performance tuning, and familiarity with analyzing Heap dump and Thread dump
- Linux Mastery: Comfortable with command-line operations, using tools like top, iostat, lsof, and netstat
- Database Knowledge: Working familiarity with SQL/Oracle/MySQL Databases
- ETL and Big Data Skills: Good knowledge of ETL processes and experience with Cloudera Big Data ecosystem
- System Analysis: Ability to analyze system, network, and application log files, as well as system performance metrics for troubleshooting
- Web Application Overview: Understanding of Java 3-tier web applications, including Webserver, Application Server, and Database
- Educational Background: A Bachelor’s degree in Computing or equivalent
What the job involves
- As a Qlik Senior Technical Support Engineer, you'll play a vital role in optimizing product performance and ensuring global customer success
- Your duties encompass analyzing, reconstructing, and delivering solutions to complex challenges, initially focusing on the Talend product suite
- In a versatile capacity, you investigate customer issues, provide expert resolutions, and actively contribute to team knowledge sharing
- With a customer-centric approach and end-to-end case ownership, you significantly reduce risks, enhance customer satisfaction, and contribute to Qlik's transformative journey
- High Impact, High Value: You'll play a pivotal role in ensuring the success of our customers. Dive into complex challenges, analyze, reconstruct, and deliver solutions, making a significant impact on their experience with Qlik's products
- Continuous Learning: Immerse yourself in a world of evolving technologies, including data, cloud, and SaaS. Beyond Talend's (and Qlik’s) suite, explore our customers' entire tech stack, keeping your skills at the forefront of industry advancements
- Versatile Responsibilities: Wear multiple hats – forensic investigator, customer concierge, and student/teacher. Understand unique customer challenges and, as a subject matter expert, mentor peers through workshops, training, and shaping best practice documentation
- Integration Journey: Navigate the evolving landscape as we integrate Talend into Qlik, contributing to the success of this business transformation
- Varied Customer Challenges: Tackle unique issues not found in FAQs or documentation. Own and resolve challenges tailored to customer configurations and objectives
- Customer-Centric Excellence: Your role is intricately tied to customer success and loyalty. Demonstrate integrity and accountability in providing expert support resolutions, reducing risks to customers, reputation, and internal teams
- End-to-End Ownership: Take charge of overall resolution for escalated cases, even when involving cross-functional groups. Leverage internal technical expertise and tools to deliver effective solutions and contribute to the knowledge base
- Knowledge Sharing: Actively participate in technical communications within the team, sharing best practices and staying informed about new technologies. Contribute to the Qlik and Talend communities, offering assistance on generic support issues
Our take
As more organizations seek out more robust tools and capabilities to visualize and better understand data, the analytics and business intelligence market landscape has continued to grow. Qlik is a self-service BI software company that offers real-time data integration and analytics solutions.
The company’s suite of products closes the gap between data, insights, and action. With offerings including Qlik Cloud (the only cloud platform built for Active Intelligence), the company has amassed 38,000+ customers and partnerships worldwide, including Lloyds, Paypal, NHS, Sephora, UiPath, and more.
The unicorn company has continued to adapt and innovate to the changing demands of the market. It has continually released new products to cover analytics across a range of industries, unveiling new integrations for customers to use the platform on the cloud of their choice. This means that Qlik is well-positioned to see continued success and global growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-6% employee growth in 12 months
Company
Funding (1 round)
Dec 2004
$12.5m
SERIES A
Total funding: $12.5m
Company benefits
- Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
- Flexible working: A truly flexible approach to working - we are big believers in the work-life balance
- Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences
Company values
- We make an impact - Driving positive change for our employees, customers, partners, and society as a whole
- We take ownership - Working smart, holding each other accountable, and delivering quality outcomes
- We are genuine - Creating trusted relationships through authenticity, integrity, and respect
- We lead with innovation - Embracing a growth mindset that captures our vision
- We succeed together - Achieving our objectives as one collaborative, diverse, and inclusive team
Company HQ
Upper Merion Township, King of Prussia, PA
Articles
Leadership
Mike Capone
(CEO, not founder)Current Member Board Of Directors at Greenphire and Dynatrace, previously Member Board Of Directors at Ellie Mae. Former COO at Medidata Solutions, and worked at ADP in a variety of roles, including Head of Product Development & Chief Information Officer.
Salary benchmarks
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