Associate Account Manager, Jellyvision
More information about location
Interactive software for life decision
Open for applications
Interactive software for life decision
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To untangle the complicated web of employee benefits.
Role
Who you are
- 1+ years of experience selling and pitching products, managing accounts and/or a book of business, and dealing directly with (ideally B2B) clients
- Bonus points if you’ve worked specifically with HR/Corporate Communications accounts or in the SAAS industry
- Backgrounds that might be a good fit are customer service or project management roles that included responsibilities for renewal or upsell, more traditional sales roles that included responsibility for nurturing the client relationship after the sale, and, of course, account management roles
What the job involves
- As an Associate Account Manager, you’ll work together with a Customer Development Representative (CDR) to engage and support our growing list of existing small and medium size (SMB) customers
- With upwards of 150 customers to manage, creative and high-quality volume management is the name of the game.
- If you develop your sales and relationship skills, you can become an Account Manager, which means you’ll focus on our more strategic enterprise customers.
- 1) Lead the charge on customer success and growth strategies
- Segment the book, retain existing customers and sell to accounts with growth opportunities
- Run ALEX demos and pitches with consultative question asking
- Guide customers through marketing strategies and analytics analysis
- Collaborate with the implementation team to strengthen the customer relationship
- 2) Manage customer relationships
- Answer customer questions (via phone and email) with a deft mix of charm and hard-core competence
- Price, negotiate, and secure renewal paperwork
- Uncover deep client insights and communicate them to the broader Jellyvision team (these are often the genesis of the next Jellyvision product)
- 3) Maintain operational excellence
- Create and maintain a stellar organization system
- Consult with your manager on effective and creative ways to streamline the enterprise customer playbook and apply at scale to our SMB customers
- Utilize Salesforce, Outreach, group inbox system, Office 365, G Suite with proficiency
- Client Satisfaction: Maintain high levels of client satisfaction as measured by surveys, feedback, and retention rates
- Revenue Growth: Contribute to the achievement of revenue targets by identifying and closing new business opportunities
- Project Success: Successfully deliver projects within budget and timeline, ensuring client satisfaction
- Team Collaboration: Collaborate effectively with cross-functional teams to achieve shared goals
Our take
Following Jellyvision’s first successful iteration as a games developer, the company reopened in 2001 to build on its voice-recognition interface and develop interactive conversational counselor ALEX. ALEX helps employees navigate the complex process of making health insurance, finance, and healthcare decisions, with an emphasis on delivering funny and personable conversations.
One poll suggested just a third of employees fully understand their coverage options, and this number is expected to grow with remote working reducing the availability of in-person information sessions. So tools like ALEX stand to offer material improvements to employee experience, as well as alleviating HR workloads. Both of these elements should prove attractive to companies looking to stay abreast of changing workplace expectations.
It will be interesting to see if Jellyvision’s friendly focus will win the company a lead over rivals like Nayya. However, with new hires in senior leadership to manage Jellyvision through a planned period of growth, and the virtual benefits technology market at large receiving increasing interest, it may make strong strides.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2017
$20m
LATE VC
Jan 2008
$5m
SERIES B
Total funding: $25m
Company benefits
- Employer-paid premiums (based on plan selection)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) with Employer Match
- HSAs & FSAs
- Flexible PTO, Monthly Self-care Days, Focus (meeting-free) Fridays
- Flexible Work Schedules + Remote-First Culture
- Generous Parental Leave
- Gender Transition Assistance
- Adoption & Surrogacy Assistance
- Family Concierge Benefit
- Home Office Allowance (for your workspace and wifi)
- Gym & Wellness Allowance
- Lifetime Learner Allowance (for professional development & student loans)
- Charity Allowance (no donation required)
- Employee Assistance Program (EAP)
- Employee Resource Groups
- Monthly company events
- Professional development opportunities
- Ask Leadership Anything series
- Unconscious Bias training
Company HQ
Goose Island, Chicago, IL
Articles
Leadership
Harry Gottlieb
(Founder)Studied at Brown before going on to found four companies: Learn Television, Jellyvision, Jackbox Games, and Unify America. They also sit on the Board of Directors at UpStart Lab.
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