IT Support Administrator, Affirm
$80-100k
+ ESPP - An employee stock purchase plan
More information about location
POS installment loans
Open for applications
POS installment loans
1001+ employees
Open for applications
$80-100k
+ ESPP - An employee stock purchase plan
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- Proficiency in macOS administration and technical support
- A strong understanding of audiovisual systems, including their operation, maintenance, and troubleshooting
- Familiarity with various types of AV hardware such as displays, projectors, sound systems, microphones, video conferencing platforms, and control systems
- The ability to diagnose and resolve technical issues independently is expected, as is the capacity to configure and operate AV equipment for meetings, presentations, and events
- Demonstrates ability to devise and implement rapid solutions
- Experience managing and prioritizing within formalized ticketing systems
- Adaptability in working across diverse technological environments, including macOS, Windows, office printers, and network devices
- Proven experience in the provisioning and deprovisioning of machines and user accounts
- Experience managing enterprise-level security protocols, specifically:
- Endpoint security measures, such as disk encryption, operating system firewalls, and laptop/mobile device lockdown procedures
- Email security, encompassing tools for signed and encrypted electronic mail communication
- Knowledge of, and experience with mobile device management technologies
- Demonstrates self-motivation for continuous learning and career growth in IT
Desirable
- Proficient in Google for Business administration
- Possesses the ability to clearly explain complex technical topics in an accessible manner
- Holds Apple Certified Associate or ACSP certification
- Background in automation and scripting
- Proactively contributes beyond standard IT responsibilities to optimize office and company efficiency
- Confident in independently managing office IT infrastructure
What the job involves
- We’re seeking a flexible IT Support Admin to help support Affirm’s technology infrastructure. Our ideal candidate tackles troubleshooting and problem-solving, demonstrating a strong commitment to both compliance and thorough documentation
- As a Support Admin, you will be one of the main faces of San Francisco IT, with customer satisfaction being our primary goal
- Offer top-tier, in-office support for the San Francisco team by effectively prioritizing and resolving requests with a customer-first approach, while also delivering comprehensive end-user support and troubleshooting services both on-site and remotely
- Develop, implement, and manage new systems to meet evolving requirements
- Proactively identify and mitigate security threats and malware to safeguard users
- Ensure adherence to IT compliance and policy mandates through education and enforcement
- Maintain enterprise systems and manage company IT assets; including printers, desktops, and conference room hardware
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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