Operations Strategy and Planning Manager, ServiceNow
Hyperscaler
$131.3-229.8k
Plus equity (when applicable) and variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$131.3-229.8k
Plus equity (when applicable) and variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years experience in a software Sales GTM organization, driving planning and business transformation programs
- Deep understanding of sales GTM motions and ecosystems: direct, channel, and hyperscaler marketplaces
- Proven experience in sales planning function: Territory and coverage design, sales compensation design, and target setting and attainment
- Proven program management expertise
- Outstanding communication, interpersonal, leadership and influencing skills, with a proven ability to work collaboratively and cross-functionally
- Exceptional presentation skills; must be able to synthesize and distill the very complex into simple and clear messages, articulating challenges, impact, risk, and recommendations
- Excellent analytical and problem-solving skills with ability to drive conflict resolution
- Proven ability to operate in ambiguity, think strategically, and drive tactical execution in fast-paced environments
- Proven ability to connect the dots across functions to understand impact and risk
- Exceptional organizational skills and strong attention detail
- Expert Microsoft suite skills; PowerPoint, Word, Excel
What the job involves
- We are seeking a highly motivated Senior Operations Strategy and Planning Manager to support our Hyperscaler Sales Organization
- You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities
- Drive operational readiness of hyperscaler geographical and GTM program expansions
- Be the Subject Matter Expert on hyperscaler sales operations in all transformation programs
- Own and drive hyperscaler sales operations deliverables in all transformation workstreams
- Assess and resolve operational impacts/gaps/risks of transformation changes; ensure launches are successful with no disruption to sales cycle and rep compensation
- Collaborate with extended cross-functional teams on issue identification and solutioning
- Educate hyperscaler business operations managers on transformation impact to territories, targets, attainment, and compensation and ensure needed actions are taken
- Lead all operational annual planning activities for the hyperscaler sales organization
- Collaborate with cross-functional planning team to understand, document, communicate and drive planning calendar and deliverables
- Coordinate annual planning across hyperscaler operations and ensure all deliverables are met correctly and on time
- Partner with Hyperscaler Sales Leaders, Business Operations Managers, and Analytics on sales territory analysis and design, compensation plan design, target setting and Headcount plans. Formulate and present recommendations to leadership
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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