Director of Solutions Engineering, ROLLER
3+ days a week in office
Management software for the leisure industry
Be an early applicant
Management software for the leisure industry
201-500 employees
Be an early applicant
3+ days a week in office
201-500 employees
Company mission
To help create experiences that bring joy and happiness to the world.
Role
Who you are
- You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work
- Experience defining and securing endorsement of complex solutions spanning multiple business units and programs
- Experience organizing and managing a team
- Excellent organisation, communication and negotiation skills
- Capability to facilitate and foster stakeholder relationships
- Complete a Bachelor's Degree in Economics, Technology, Communications, or other relevant field
- Have a minimum of 7+ years of professional experience including a minimum of 3+ years with direct leadership experience (required)
- Experience using:
- Development/Project management software: Jira
- Database user interface software: Microsoft SQL Server
- API development tools: Swagger Editor, Postman
- Data warehousing software: Databricks, BigQuery
- Business Intelligence software: Looker, Tableau
- CRM Software: Salesforce & Hubspot
What the job involves
- ROLLER is looking for a Director of Solution Engineering to lead and scale our Americas SE team
- This is a senior leadership role at the intersection of people, process, and revenue — responsible for ensuring our SE function operates as a high-performing, sales-aligned engine across SMB, Mid-Market, and Enterprise segments
- You will lead a team of Solution Engineers, partnering closely with Americas Sales Leadership to drive pipeline quality, accelerate deal velocity, and position ROLLER's platform compellingly at every stage of the sales cycle
- This role demands both a strategic leader and a hands-on builder — someone who brings rigorous process discipline, technical credibility, and a genuine passion for developing people
- Coach, manage, and develop a team of 5-7 Solution Engineers across the Americas region
- Build a high-performance SE culture grounded in accountability, curiosity, and continuous improvement
- Attract, hire, and onboard top SE talent as the team scales
- Partner closely with Americas Sales Leadership to align SE strategy, resourcing, and engagement across SMB, Mid-Market, and Enterprise segments
- Lead from the front on strategic deals — driving discovery, delivering tailored demonstrations, and navigating complex technical evaluations
- Work alongside sales teams to understand prospect requirements, shape optimal solutions, and advise on the most effective path to value
- Track and report on regional SE performance, including pipeline quality, win/loss reviews, and product feedback loops
- Design and own the Americas SE engagement model — from qualification through proof of concept to handoff — ensuring consistency and quality at every stage
- Build repeatable demo frameworks, technical playbooks, and segment-specific enablement assets
- Define and track KPIs for the SE team; use data to identify gaps, drive continuous improvement, and report outcomes to leadership
- Ensure all solutions reflect best practice and are tightly aligned to customer requirements
- Act as the voice of the field to Product — translating prospect feedback, feature gaps, and competitive intelligence into actionable product insights
- Liaise with Product Managers to ensure customer requirements inform the roadmap
- Partner with Engineering and Customer Success to explore solutions and ensure seamless post-sale handoffs
- Stay abreast of market trends, competitor landscapes, and emerging platform capabilities
Our take
When it comes to digital tools, the leisure industry has been somewhat left behind. So businesses operating attractions generally have to cobble together solutions from ill-fitting CRMs, ticketing systems and spreadsheets. ROLLER exists to improve this situation by providing an all-in-one platform for managing guest experiences at attractions from trampoline parks to medieval fairs.
ROLLER is unique in its focus on the leisure and attractions industry, and its platform is highly regarded within the sector for its speed, flexibility and reliability. It is used by its customers to manage over 100 million visitors per year at over 1000 attractions, with billions of dollars in transactions annually.
Over the years, ROLLER has strengthened its position through collaborations, the raising of substantial funds and extensive R&D. In 2025, for example, the company secured $50 million to invest in AI innovation. It also acquired BookNow Software, a UK-based CRM-native booking and operations platform, which strengthens support for its European customers.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2025
$55.9m
LATE VC
Nov 2023
$57m
SERIES C
Total funding: $144.2m
Company benefits
- Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
- Claim up to $120 work-from-home expenses per month
- 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
- Free Medical Insurance
- 401(k) Plan
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
- Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
- Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
Company HQ
East Cesar Chavez, Austin, TX
Leadership
Luke Finn
(Co-Founder & CEO)Prior to co-founding ROLLER they were an Analyst at Fulton Hogan.
Mark J Finn
(Co-Founder & CFO)Currently also a Mentor at Techstars and a Member of the Tech Council of Australia. Was previously Global Transformation Advisor at PwC. Before that was an Analyst for Macquarie Group.
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