Customer Success Associate, Armis Security
$120-145k
Cyber exposure management & security
Be an early applicant
Cyber exposure management & security
501-1000 employees
Be an early applicant
$120-145k
501-1000 employees
Company mission
To enable enterprises to adopt new connected devices without fear of compromise by cyber attack.
Role
Who you are
- This role is ideal for someone who is proactive, detail-oriented, and passionate about building strong relationships
- Bachelor’s degree or equivalent experience in Business, Communications, or a related field
- 2–5 years of experience in Customer Success, Account Management, or a client-facing role (SaaS and Cybersecurity experience is a plus)
- Strong communication and interpersonal skills with a customer-first mindset
- Highly organized with the ability to manage multiple accounts and priorities simultaneously
- Problem-solver with the ability to anticipate customer needs and think strategically
- Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.)
- A collaborative team player who thrives in a fast-paced environment
- Excel in a fast-paced, iterative environment by rapidly adapting to evolving internal processes, mastering new tools, and aligning with shifting team priorities to enhance cross-functional collaboration
- Demonstrate the ability to pivot focus in response to new company strategies, contributing to dynamic internal projects and providing crucial feedback to product and engineering teams as our go-to-market approach evolves
What the job involves
- As a Customer Success Associate, you will serve as a trusted partner to our customers, ensuring they achieve measurable value from the Armis platform
- You will work closely with customers to understand their goals, provide guidance on product adoption, and drive engagement that supports retention and growth
- Act as the first line of support and relationship management for assigned customer accounts
- Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform
- Proactively engage with customers to identify risks, surface opportunities, and escalate issues when necessary
- Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon
- Monitor customer health metrics and usage trends to inform strategy and account planning
- Prepare and deliver regular check-ins, success reviews, and usage reports tailored to customer needs
- Support renewal and expansion opportunities by highlighting ROI and facilitating cross-functional conversations
- Contribute to customer-facing documentation, presentations, meeting summary’s, playbooks, and best-practice guides
Our take
As cyberattacks get more sophisticated, and digital environments more complex, it is harder and harder for businesses to manage their cybersecurity. Armis is a company that helps with this, supplying solutions to protect the entire attack surface and manage cyber risk exposure in real-time.
Though there are plenty of cybersecurity vendors out there, Armis has won a position as a leader in the market - which demonstrates the quality of its offering. It serves businesses such as United Airlines, Colgate-Palmolive, Mondelez and Reckitt, as well as national governments for whom it secures critical infrastructure.
The company has also raised extensive funding and is valued at over $4 billion as of the end of 2024. It plans to continue investing in product innovation and to take advantage of potential acquisition opportunities, as well as eyeing up a potential IPO in the near future.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 8 rounds)
Nov 2025
$435m
LATE VC
Oct 2024
$200m
SERIES D
Total funding: $1.2bn
Company benefits
- Medical, dental, insurance
- Pension, 401k match
- “ME Day” each month (Global 1st Friday)
- WeWork subscriptions, remote work
- Commuter benefits, legal services, pet, auto, home & renters insurance, and more
- Career development resources, access to Reaction Club wellness app, and virtual bonding events
Company HQ
Financial District, San Francisco, CA
Leadership
Yevgeny Dibrov
(Co-Founder & CEO)Investor, Official Member and Contributor at the Forbes Technology Council, and Member at Cyberstarts. Previously Head of Global Business Development at Adallom.
Nadir Izrael
(Co-Founder & CTO)Member at Cyberstarts. Formerly a Software Engineer at Google and Software Team Leader for the IDF (Israel Defense Forces).
Salary benchmarks
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