Technical Customer Success Manager, Armis Security
$120-145k
Cyber exposure management & security
Open for applications
Cyber exposure management & security
1001+ employees
Open for applications
$120-145k
1001+ employees
Company mission
To enable enterprises to adopt new connected devices without fear of compromise by cyber attack.
Role
Who you are
- Enterprise Experience: Proven track record managing a portfolio of high-ARR ($1M+) strategic accounts in the Cybersecurity or SaaS space
- Financial Acumen: Deep understanding of NRR/GRR dynamics and the ability to link technical success to renewal outcomes
- The "Consultative" Edge: Ability to move from "hands-on keyboard" technical troubleshooting to high-level strategic advisory in the same hour
- Advocacy & Influence: Strong ability to prioritize the customer’s voice within Armis Product and Engineering teams to shape the roadmap in favor of strategic account needs
What the job involves
- As a T.CSM, you will be the business strategist for Armis’s highest-value, enterprise-scale accounts
- This is a high-impact role where you are directly accountable for the Net Retention Rate (NRR) and Gross Retention Rate (GRR) of our most significant ARR contributors
- You will lead the end-to-end technical journey—from hands-on operationalization to aligning our latest innovations with C-level security objectives. You aren't just ensuring the platform "works"; you are ensuring it is indispensable to the CISO’s strategy, directly influencing renewal certainty and expansion opportunities
- Drive Financial Health: Directly influence GRR and NRR by ensuring customers achieve documented ROI. You will proactively identify and mitigate technical risks that could jeopardize renewals
- Executive Stewardship: Translate complex technical health metrics into high-level business value for CISOs and Economic Buyers. Lead Strategic Business Reviews (SBRs) that align Armis’s roadmap with the client’s long-term digital transformation
- Strategic Growth Identification: Partner with Sales to identify and qualify expansion opportunities. You will match new Armis innovations and modules to untapped customer use cases, creating a continuous "value-expansion" loop
- High-Stakes Technical Delivery: Lead internal teams to ensure configuration, integration, and operationalization of the Armis platform within massive, complex global environments. You will ensure the deployment is architected to meet the customer’s most rigorous security use cases
- Cross-Functional Orchestration: Serve as the "Account CEO" for technical matters, mobilizing Product, Engineering, and Executive leadership to solve blockers for platinum-level clients
- Ecosystem Integration: Act as a Subject Matter Expert on how Armis integrates with a client’s entire security stack (SIEM, SOAR, CMDB), ensuring Armis is the "central nervous system" of their security operations
Our take
As cyberattacks get more sophisticated, and digital environments more complex, it is harder and harder for businesses to manage their cybersecurity. Armis is a company that helps with this, supplying solutions to protect the entire attack surface and manage cyber risk exposure in real-time.
Though there are plenty of cybersecurity vendors out there, Armis has won a position as a leader in the market - which demonstrates the quality of its offering. It serves businesses such as United Airlines, Colgate-Palmolive, Mondelez and Reckitt, as well as national governments for whom it secures critical infrastructure.
The company has also raised extensive funding, and was valued at over $4 billion as of the end of 2024. In 2026 it was confirmed that Armis would be acquired by ServiceNow to create a unified security exposure and operations stack connecting threat intelligence and risk prioritization with automated response workflows.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 8 rounds)
Nov 2025
$435m
LATE VC
Oct 2024
$200m
SERIES D
Total funding: $1.2bn
Company benefits
- Medical, dental, insurance
- Pension, 401k match
- “ME Day” each month (Global 1st Friday)
- WeWork subscriptions, remote work
- Commuter benefits, legal services, pet, auto, home & renters insurance, and more
- Career development resources, access to Reaction Club wellness app, and virtual bonding events
Company HQ
Financial District, San Francisco, CA
Leadership
Yevgeny Dibrov
(CEO & Co-founder)Investor, Official Member and Contributor at the Forbes Technology Council, and Member at Cyberstarts. Previously Head of Global Business Development at Adallom.
Nadir Izrael
(CTO & Co-founder)Member at Cyberstarts. Formerly a Software Engineer at Google and Software Team Leader for the IDF (Israel Defense Forces).
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 30 more jobs at Armis Security