Social Media and Community Manager, Waymo
Waymo Rider Support
$159-196k
Waymo’s discretionary annual bonus program and equity incentive plan
Up to 10% travel required
Autonomous driving technology
Be an early applicant
Autonomous driving technology
1001+ employees
Be an early applicant
$159-196k
Waymo’s discretionary annual bonus program and equity incentive plan
Up to 10% travel required
1001+ employees
Company mission
To make it simpler and safer for people to move things and themselves around.
Role
Who you are
- 6+ years in Social Media Management, Community Management, and Customer Experience (CX), specifically within a high-stakes or tech-forward industry
- Expert-level experience with social listening and engagement tools (e.g., Sprinklr and others)
- Ability to turn qualitative comments into quantitative data; you should be comfortable building narratives from data and insights
- Exceptional writing and speaking skills with the ability to balance a professional brand voice with authentic, human empathy
- A track record of getting things done, quickly
- A process-oriented approach to close the loop—you don't just report a problem; you follow it until it's solved
Desirable
- Prior experience in ride-hail
- Experience in local government relations or community organizing, particularly in urban environments
- Formal training in crisis communications or public relations
What the job involves
- You will report to the Head of Support and Operations Intelligence
- Monitor social channels via a team of Rider Support agents. Provide rapid-response support and analysis of rider sentiment to drive action from insights.
- Manage and improve the end-to-end intake of feedback from community members who interact with Waymo autonomous vehicles
- Partner with Product, Safety, and our Ops team to drive tangible product and service improvements
- Analyze engagement trends and community sentiment
- Ensure our social and community support and communication is aligned to Waymo’s brand
- Act as the first line of defense for high-priority social escalations, coordinating with PR and Legal teams to manage sensitive public-facing situations
Our take
Waymo, Alphabet's self-driving car company, is changing the way people get around, Its robotaxis, which don't need a human driver, are already operating in cities like Phoenix, San Francisco, Los Angeles, Atlanta, and Austin. Soon, Waymo will expand to Detroit, Las Vegas, and San Diego, showing just how autonomous cars are moving from experiments to real-world transportation.
The company has already completed over 10M fully driverless rides and driven more than 100M miles. Its cars use advanced sensors and AI to navigate streets safely, while partnerships with Uber and DoorDash show that Waymo's technology works for both passengers and deliveries. And it's feeling ambitious too, hoping to offer one million trips per week by the end of 2026.
Even with competitors like Tesla and Zoox, Waymo is leading the autonomous ride-hailing market. Its cars have fewer crashes and keep passengers safer than traditional vehicles. With international plans for London and Japan, Waymo isn't just growing in the US, its setting its sights on shaping the future of transportation worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2026
$16bn
LATE VC
Aug 2024
$5.6bn
SERIES C
Total funding: $27.1bn
Company benefits
- Medical, dental, and vision insurance for employees and dependents
- Employee assistance programs focused on mental health
- Personalized workplace adjustments for diverse needs and abilities, including physical, mental, and neurodivergent considerations
- Access to mental health apps
- Onsite wellness centers
- Second medical opinion for you and your loved ones
- Medical advocacy program for transgender employees
- Counseling services
- Support programs including menopause benefit
- Competitive compensation
- Regular bonus and equity performance grant opportunities
- Generous 401(k) and regional retirement plans
- Annual cross-company compensation review and pay equity analysis
- 1-on-1 financial coaching
- Fertility and growing family assistance
- Parental leave and baby bonding leave
- Caregiver leave
- Elder care and support
- Backup childcare
- Survivor income benefit
- Paid time off, including vacation, bereavement, sick leave, parental leave, disability, and holidays
- Jury duty leave
- Military leave
- Hybrid work model with remote work opportunities also available
- Educational reimbursement
- Peer learning and coaching platform
- Donation matching programs
- Employee resource groups
- Volunteer hours
- Internal community groups and local culture clubs
- Inspiring spaces to work, recharge, and collaborate with fellow Waymonauts
- On-site meals and snacks
- Fitness centers, massage programs, and ergonomic support
- On-demand fitness, wellbeing, and cooking classes
- Commuter benefits
Company HQ
Mountain View, CA
Leadership
Dmitri Dolgov
(Co-CEO)Dmitri joined Waymo in 2016 as CTO, becoming Co-CEO in 2021. Prior to this, he spent nearly 8 years at Google as a Distinguished Software Engineer and 2 years at Toyota Research Institute as a Senior Research Scientist.
Tekedra N. Mawakana
(Co-CEO)Tekedra joined Waymo in 2017 as the Global Head of Policy, holding various roles before becoming Co-CEO in 2021. Previously, she was the VP of Global Government Relations and Public Policy at eBay and VP and Deputy General Counsel of GLobal Public Policy at Yahoo.
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