Senior GTM AI Advisor, Outreach

• 5+ years in Customer Success, Account Management, GTM/RevOps, Consulting, or a sales-process/technology advisory role, ideally at a SaaS company with complex, multi-product, AI-enabled offerings
• Demonstrated experience driving software or platform adoption and leading change management with sellers and frontline sales managers
• Strong executive presence and the ability to influence VP/C-level stakeholders on AI GTM strategy and organisational change, not just product usage
• Comfort working with AI/agent-based products and translating technical capability into business outcomes for non-technical stakeholders
• Experience managing enterprise customer relationships
• Strong analytical mindset with the ability to interpret data and translate into action
• Proven track record of driving renewals, expansion, and customer outcomes
• Strategic thinking and consultative problem-solving mindset

Desirable

• Our AI Advisors are where the promise of the platform becomes real for our customers
• We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working towards the same outcome: customers who see measurable value and keep coming back for more
• AI is part of how we get there — sharpening the insights we bring to every customer conversation
• We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve
• Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realise value, growth follows
• Customer Outcomes & Value Realisation
• Own a portfolio of customers and ensure they achieve measurable business outcomes
• Drive adoption of core platform capabilities, with a focus on AI-powered features and credit consumption
• Lead Executive Business Reviews (EBRs) tied to ROI, productivity gains, and revenue impact
• AI Adoption & Enablement
• Educate customers on AI capabilities (e.g., automation, predictive insights, personalisation)
• Own credit consumption as a primary, accountable metric for their book of named accounts
• Define and prioritise AI use cases with the customer — translating a customer's GTM motion (prospecting, pipeline management, forecasting, coaching) into a sequenced roadmap of Amplify agent use cases that drives sustained adoption
• Lead hands-on change management with sellers and revenue leaders — running enablement sessions, coaching frontline adoption habits, and working with customer managers so the platform is adopted
• Act as a strategist and influencer on the customer's AI GTM strategy — shaping how and where AI agents get embedded into the customer's sales process, and helping to build the internal business case for expanding usage into new teams and workflows
• Data-Driven Account Management
• Leverage customer data and AI insights to proactively identify risks and expansion opportunities
• Monitor health scores, usage trends, and engagement signals to drive action
• Use AI tools to surface recommendations and next best actions
• Retention & Growth
• Own renewal strategy and mitigate churn/contraction risk
• Identify and drive expansion opportunities (upsell/cross-sell), especially tied to AI value
• Partner with Sales and RevOps to align on account strategy
• Cross-Functional Collaboration
• Represent the voice of the customer back into Product and Marketing, particularly on agent performance, prompt quality, and adoption friction
• Partner with Professional Services on onboarding and complex implementations
• Provide feedback on AI models, accuracy, and customer sentiment