Sales Operations Associate, Standard Bots

• This role is well suited to a new or recent college graduate looking to build a career in operations
• No prior experience is required -- exceptional organizational skills and attention to detail are our top priority, and we'll teach you the rest
• Exceptional organizational skills and attention to detail -- this is our top priority, especially when handling data, orders, serial numbers, loaners, and returns
• A bachelor's degree, or equivalent; new and recent graduates are encouraged to apply -- no prior work experience is required
• Comfort learning and working in business systems such as HubSpot (or a comparable CRM) and spreadsheets
• Strong communication and coordination skills, with the ability to work effectively across multiple teams
• A proactive, problem-solving mindset and the ability to juggle several priorities at once
• Reliable availability to work on-site in Glen Cove three days per week

Desirable

• We're looking for a Sales Operations Associate to be the connective tissue between our sales, production, and shipping teams -- making sure every order moves from sale to delivery accurately and on time
• You'll own order and inventory accuracy in HubSpot, track loaner units and returns, coordinate across teams, and keep our Glen Cove office ready for in-person customer visits
• Finalize sales orders, confirming accuracy and completeness before they move to fulfillment
• Use HubSpot to track orders and serial numbers, keeping records accurate and up to date
• Coordinate closely across the sales, production, and shipping teams to keep orders moving smoothly from start to finish
• Count and reconcile inventory, monitor stock levels, and flag shortages before they become problems
• Place orders to replenish inventory and ensure the team always has what it needs on hand
• Track loaner units in the field -- monitoring what's out, with whom, and when it's due back
• Manage returns and RMAs (Return Merchandise Authorizations), coordinating the return, inspection, and processing of units
• Maintain clean, reliable operational data across systems -- orders, serial numbers, inventory, and loaner status
• Keep HubSpot records accurate and current as orders and units move through the pipeline
• Prepare and stage the Glen Cove office for in-person customer meetings, ensuring the space and materials are ready to make a strong impression