Senior Customer Success Manager, EcoOnline
Online health & safety tools
Posted today
Online health & safety tools
501-1000 employees
Posted today
501-1000 employees
Company mission
To help our customers create safe, sustainable, efficient, and attractive workplaces through user-friendly SaaS tools.
Role
Who you are
- 5+ years of experience in similar role in a SaaS environment
- Strong Key Account Management experience within a SaaS business (2+ years)
- Support in the Consultative solution selling experience, through proper understanding of needs and qualification of opportunities for revenue team
- Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM)
- Excellent influencing abilities/people management skills
- All experience and education considered. Proven track record in similar role
- Extensive demonstrable experience to build and develop interpersonal relationships externally and internally especially with C Suite key stakeholders
What the job involves
- The Senior Customer Success Manager holds responsibility for accelerating growth and profitability from our Enterprise customer accounts, utilising account management methodologies to understand and support clients’ strategy and challenges
- Account mapping (understand the business and strategy)
- Stakeholder identification and management requirements
- MI requirements
- Life cycle management (Onboarding, adoption, maintenance, development, renewal)
- Deliver the optimum customer success management service – develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues with Key Account organisations
- Consult with and manage account stakeholders, to maximise service delivery performance in a consistent and sustainable way
- Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified
- Support line manager to deliver broader group related goals
- Management of assigned Key Accounts, to include:
- Accountable for managing contracts & renewals
- Finance enquires/invoicing escalation
- PO Escalation
- Quarterly/Biannually client Review Meetings
- Identification of upsell and Cross Sell opportunities
- Support sales process, working closely with sales function to maximise NRR
- Play an integral role in the design of the product development roadmap
- Support the design and execution of the go to market strategy
Salary benchmarks
Our take
Workplace safety lies primarily in the hands of workers and employees. EcoOnline has set out to challenge unsafe work environments and practices by providing employee training and workplace safety solutions in the form of EHS and chemical management SaaS tools.
Its solutions are extremely customisable and so cover a wide range of different industries. This has enabled the company to attract customers such as NHS, Siemens, Legoland and Johnson & Johnson.
EcoOnline is constantly adding newer EHS areas such as sustainability to its portfolio of solutions which will help expand its customer base even further. Backed by strong institutional investors, listed on the Oslo exchange, and boosted by several acquisitions, the company is well set to see continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (1 round)
Feb 2019
$0.5m
GRANT
Total funding: $0.5m
Company benefits
- Robust health coverage
- Extended parental leave
- Generous paid time off
- Accelerated learning paths
- Team wellness initiatives
- Company-wide events
- Employee resource groups
- Recognition awards
Company HQ
Sentrum, Oslo, Oslo
Leadership
Tom Goodmanson
(CEO)Has a wealth of leadership experience, having served as Sr. Manager at KPMG, President and CEO of Calabrio, CFO of Magenic Technologies, and CFAO at Gelco Expense Management.
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